Duty Manager - Front Office - Jumeirah Saadiyat Island

Jumeirah
United Arab Emirates
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 1-2 yearsSkills: ["Communication","Interpersonal skills","Guest satisfaction","Incident reporting","Training"]

Represent management during overnight front office operations, ensuring smooth service and strong guest satisfaction. Oversee and maintain the JI loyalty program, handle booking situations including overbooking, and coordinate to keep lobby/entrance areas clean with Housekeeping, Lobby Ambassadors, and Concierge. Document major incidents and guest feedback, maintain input standards across guest profiles and channels, and report issues for improvement to the Assistant Front Office Manager.

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FursaFursa
Jumeirah
Jumeirah
5 months ago

Duty Manager - Front Office - Jumeirah Saadiyat Island

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Represent management during overnight front office operations, ensuring smooth service and strong guest satisfaction. Oversee and maintain the JI loyalty program, handle booking situations including overbooking, and coordinate to keep lobby/entrance areas clean with Housekeeping, Lobby Ambassadors, and Concierge. Document major incidents and guest feedback, maintain input standards across guest profiles and channels, and report issues for improvement to the Assistant Front Office Manager.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Represent management of the hotel outside regular office hours and oversee front office colleagues during overnight shifts.
  • •Manage the JI loyalty program, including addressing pending points and conducting training sessions.
  • •Monitor daily booking situations and handle guest bookings in case of overbooking.
  • •Maintain cleanliness of lobby and entrance areas in coordination with Housekeeping, Lobby Ambassadors and Concierge as needed.
  • •Document major incidents and important guest feedback, and regularly check and maintain input standards (guest profiles, market, source, and channel codes).

Pay and Benefits

Perks:F&b BenefitsPaid LeaveHealth InsuranceTravel AllowanceLife Insurance

Key Requirements

  • •Minimum 1 year of experience as a Duty Manager or 2 years’ experience as a Team Leader in a reputed hospitality brand.
  • •Strong communication and interpersonal skills.
  • •Proficiency in English and a second language (Russian, Spanish, German, Arabic or French).
  • •Working proficiency of Microsoft Office products, Opera PMS (Cloud), and HotSoS.
  • •Experience ensuring front office operations and guest satisfaction during overnight shifts.
Experience:1-2 yearsHospitalityLuxury hospitality
Skills:CommunicationInterpersonal skillsGuest satisfactionIncident reportingTraining
Languages:EnglishRussianSpanishGermanArabicFrench
Tech Stack:Microsoft OfficeOpera PMS (Cloud)HotSoS

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn