Claims officer (Bucarest, RO, 020339)

Manage customer calls and emails, respond politely to inquiries, and provide accurate information and advice. Record customer data and changes in the relevant applications, handle request volumes and complex cases in coordination with team leadership, and help improve service quality. Participate actively in company trainings, follow team instructions, and contribute to the development and improvement of operational processes, using AI/ML and business intelligence tools for predictive analytics and fraud detection.