Manager, Fund Administration (Investor Services)

Juniper Square
North America
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 6-10 yearsSkills: ["Communication","Leadership","Problem-solving","Stakeholder management"]

Lead and grow a team of Investor Services professionals delivering fund administration and deal services. Own performance metrics (SLA, quality, customer satisfaction), manage capacity and priorities, drive process improvements and automation, and partner with Product, Sales, and Operations to align priorities while building advisory relationships with customer leadership.

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FursaFursa
Juniper Square
Juniper Square
2 months ago

Manager, Fund Administration (Investor Services)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead and grow a team of Investor Services professionals delivering fund administration and deal services. Own performance metrics (SLA, quality, customer satisfaction), manage capacity and priorities, drive process improvements and automation, and partner with Product, Sales, and Operations to align priorities while building advisory relationships with customer leadership.
Location: North America
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of Investor Services Associates and Assistant Managers.
  • •Own team-level performance metrics including SLA adherence, quality, and customer satisfaction.
  • •Serve as a senior escalation point for complex or high-priority customer issues and partner across internal teams to drive resolution.
  • •Manage capacity planning, workload prioritization, and resource allocation across the team.
  • •Champion process improvement, automation, and operational controls initiatives; surface product enhancement opportunities to leadership.

Pay and Benefits

Perks:Health InsuranceVision401kEquityWellness Stipend

Key Requirements

  • •6-10+ years of experience in fund administration, investor services, or a related financial services role.
Experience:6-10 yearsPrivate marketsFund administrationInvestor services
Skills:CommunicationLeadershipProblem-solvingStakeholder management
Languages:English

Company Brief

Juniper Square
Provides connected fund software and managed fund administration services for private markets, helping GPs and LPs with fundraising, investor onboarding, reporting, treasury, and compliance via a unified SaaS platform.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2014
Glassdoor
Glassdoor: 4.0
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