Serco

3 weeks ago

Service Desk Analyst (IT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide frontline ICT support in a hospital setting, delivering reliable, customer-focused technical assistance within a Managed Services environment. Handle incidents and service requests, perform initial triage, log interactions, and coordinate with stakeholders to maintain critical systems. Contribute to process improvements, problem management, and stay current with ICT best practices to support public healthcare operations.

Location: Australia

Workplace: Onsite

Employment Type: Contract

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Managing Incidents, Service Requests and Work Orders across calls, emails and online chat
•Providing initial technical triage and resolving issues at first contact where possible
•Updating and logging all interactions in the Incident Management System
•Engaging with internal stakeholders and supporting a seamless customer experience
•Undertaking problem management activities and identifying workarounds

Pay and Benefits

Perks:Wellness Stipend

Key Requirements

•At least one year of experience in a technical customer service role or service desk environment
•Strong communication skills and a naturally customer-focused approach
•The ability to prioritise competing demands and stay calm under pressure
•Well-developed problem-solving and analytical skills
•An interest in continuous learning and staying current with ICT best practice

Experience:1+ yearsHealthcareManaged ServicesIT support

Skills:CommunicationProblem-solvingCustomer servicePrioritisationLearning

Languages:English

Tech Stack:BMCIncident ManagementITILITSMServiceDesk

Company Brief

Serco

Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn

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Serco

3 weeks ago

Service Desk Analyst (IT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Australia

Workplace: Onsite

Employment Type: Contract

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Managing Incidents, Service Requests and Work Orders across calls, emails and online chat
•Providing initial technical triage and resolving issues at first contact where possible
•Updating and logging all interactions in the Incident Management System
•Engaging with internal stakeholders and supporting a seamless customer experience
•Undertaking problem management activities and identifying workarounds

Pay and Benefits

Perks:Wellness Stipend

Key Requirements

•At least one year of experience in a technical customer service role or service desk environment
•Strong communication skills and a naturally customer-focused approach
•The ability to prioritise competing demands and stay calm under pressure
•Well-developed problem-solving and analytical skills
•An interest in continuous learning and staying current with ICT best practice

Experience:1+ yearsHealthcareManaged ServicesIT support

Skills:CommunicationProblem-solvingCustomer servicePrioritisationLearning

Languages:English

Tech Stack:BMCIncident ManagementITILITSMServiceDesk

Company Brief

Serco

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn