Technical Customer Care Specialist I (Vin Solutions)

AutoTrader.com
United States
Workplace: RemoteFull timeUSD 16.59 - 24.86 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Interpersonal skills","Attention to detail","Dependability"]

Provide remote technical customer care for VinSolutions customers by troubleshooting application and product issues via phone, email, and chat. Handle routine questions about product usage, drive cases to resolution, and maintain expert knowledge of VinSolutions processes. Accurately log customer interactions in the CRM, coordinate with other departments, and keep customers updated on status while meeting quality assurance standards.

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FursaFursa
AutoTrader.com
AutoTrader.com
4 days ago

Technical Customer Care Specialist I (Vin Solutions)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide remote technical customer care for VinSolutions customers by troubleshooting application and product issues via phone, email, and chat. Handle routine questions about product usage, drive cases to resolution, and maintain expert knowledge of VinSolutions processes. Accurately log customer interactions in the CRM, coordinate with other departments, and keep customers updated on status while meeting quality assurance standards.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle routine customer questions relating to product usage within VinSolutions.
  • •Provide technical support through to resolution for application and product issues.
  • •Maintain expert-level knowledge of VinSolutions processes and procedures.
  • •Accurately log all customer information in the CRM tool.
  • •Coordinate communication with other departments and stakeholders to resolve inquiries and provide proper follow-up on issue status.

Pay and Benefits

Salary: USD 16.59 - 24.86 hourly
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •High school diploma/GED and generally less than 2 years’ experience in a related field.
  • •Working knowledge of Microsoft Outlook, Word, and Excel.
  • •Ability to troubleshoot and document issues related to system performance and functionality.
  • •Excellent verbal and written communication and strong problem-solving/troubleshooting skills.
  • •Ability to accommodate extended hours and a flexible schedule, including weekend hours, and work independently while managing multiple priorities.
Education:High School
Skills:CommunicationProblem-solvingInterpersonal skillsAttention to detailDependability
Tech Stack:Microsoft OutlookMicrosoft WordMicrosoft ExcelCRMSalesforceGenesys PureCloudPhoneEmailChat

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn