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3 days ago

Customer Experience Specialist (APAC/EMEA/NAMER)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the customer experience across North American and English-speaking regions by monitoring customer satisfaction, sentiment, and health scores to drive retention. Triage and resolve customer issues end-to-end through email, chat, and video while acting as a product expert to guide adoption. Partner with Product and Engineering to share feedback and drive continuous improvements, using tools like Zendesk and Salesforce within a 24/5 rotational shift schedule.

Location: Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Monitor customer satisfaction, retention drivers, sentiment, and customer health scores.
•Engage with customers via email, chat, and video to troubleshoot and resolve problems efficiently.
•Serve as a product expert, providing guidance to help customers succeed and adopt products.
•Own end-to-end resolution of customer issues while maintaining an outstanding support experience.
•Collaborate with Product and Engineering teams to improve customer experience through feedback and continuous improvement.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsurancePaid LeaveEquipmentFlexible WorkHoliday Policy

Key Requirements

•3+ years in customer experience or support, ideally in SaaS or HRIS.
•Strong communication and problem-solving skills for troubleshooting customer issues.
•Familiarity with SaaS/HRIS platforms and customer support tools such as Zendesk and Salesforce.
•Customer-focused, self-driven, and results-oriented approach.
•Ability and willingness to work a 24/5 rotational shift schedule.

Experience:3+ yearsSaaSHRIS

Skills:CommunicationProblem-solvingCustomer-focusedSelf-drivenResults-oriented

Tech Stack:ZendeskSalesforce

Company Brief

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Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Multiplier

3 days ago

Customer Experience Specialist (APAC/EMEA/NAMER)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Monitor customer satisfaction, retention drivers, sentiment, and customer health scores.
•Engage with customers via email, chat, and video to troubleshoot and resolve problems efficiently.
•Serve as a product expert, providing guidance to help customers succeed and adopt products.
•Own end-to-end resolution of customer issues while maintaining an outstanding support experience.
•Collaborate with Product and Engineering teams to improve customer experience through feedback and continuous improvement.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsurancePaid LeaveEquipmentFlexible WorkHoliday Policy

Key Requirements

•3+ years in customer experience or support, ideally in SaaS or HRIS.
•Strong communication and problem-solving skills for troubleshooting customer issues.
•Familiarity with SaaS/HRIS platforms and customer support tools such as Zendesk and Salesforce.
•Customer-focused, self-driven, and results-oriented approach.
•Ability and willingness to work a 24/5 rotational shift schedule.

Experience:3+ yearsSaaSHRIS

Skills:CommunicationProblem-solvingCustomer-focusedSelf-drivenResults-oriented

Tech Stack:ZendeskSalesforce

Company Brief

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Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor