Customer Experience Banker - Broad and Court Branch Elyria, OH

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer service","Sales","Relationship management","Communication","Presentation","Problem-solving"]

Serve as a Financial Concierge for walk-in customers, helping them achieve their financial goals. Build and retain consumer and business relationships by understanding needs, recommending deposit and other banking products, and completing transactions accurately. Use a disciplined sales and follow-up approach, including outbound calling and referrals, while educating customers on deposit products and referring them to the right bank areas. Follow operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
2 days ago

Customer Experience Banker - Broad and Court Branch Elyria, OH

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, helping them achieve their financial goals. Build and retain consumer and business relationships by understanding needs, recommending deposit and other banking products, and completing transactions accurately. Use a disciplined sales and follow-up approach, including outbound calling and referrals, while educating customers on deposit products and referring them to the right bank areas. Follow operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and help process transactions accurately and efficiently.
  • •Proactively grow customer relationships via a disciplined sales process, new customer follow-up, outbound calling, and referrals from customers and partners.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High school diploma or GED and at least 1 year of customer service or military service in an administrative/contracting/civil affairs or similar role, or a Bachelor’s degree.
  • •1+ year of customer service in banking, financial services, or goal-driven retail sales (preferred).
  • •Cash handling skills.
  • •Comfort using technology such as mobile services and online banking services.
  • •Demonstrated ability in customer service, relationship management, banking, and communication/presentation.
Skills:Customer serviceSalesRelationship managementCommunicationPresentationProblem-solving
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn