Support Engineer

Attentive
United States
Workplace: OnsiteFull timeUSD 70,000 - 80,000 annuallyFunction: Product ManagementSkills: ["Problem-solving","Emotional intelligence","Customer communication","Organization","Critical thinking"]

Support customers and partner with the Customer Success team to resolve technical requests as Attentive’s AI-powered marketing platform grows. You’ll communicate with customers via Zendesk, JIRA, and calls, translate feedback into engineering actions, and help triage and mitigate issues, including site incidents. The role also involves investigating bugs, escalating appropriately, and contributing to reusable solutions that enable customers to achieve their marketing goals.

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FursaFursa
Attentive
Attentive
1 month ago

Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 minutes agoStatus: Live

Job Summary

Support customers and partner with the Customer Success team to resolve technical requests as Attentive’s AI-powered marketing platform grows. You’ll communicate with customers via Zendesk, JIRA, and calls, translate feedback into engineering actions, and help triage and mitigate issues, including site incidents. The role also involves investigating bugs, escalating appropriately, and contributing to reusable solutions that enable customers to achieve their marketing goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Communicate with customers via Zendesk, JIRA, and scheduled calls to identify issues and determine appropriate support actions.
  • •Serve as a technical point of contact for Customer Success to drive resolution of technical requests.
  • •Translate customer feedback into engineering action using proper escalation routes and stakeholder expectation management.
  • •Work cross-functionally with Customer Success, Product, and Engineering to triage and mitigate issues, including site event incidents.
  • •Investigate bugs, develop strategic reusable solutions, and escalate to the appropriate internal parties.

Pay and Benefits

Salary: USD 70,000 - 80,000 annually
Equity and Bonus:Equity

Key Requirements

  • •BS/BA degree or equivalent.
  • •Strong written and verbal communication skills, including explaining technical concepts to non-technical people.
  • •Advanced understanding of HTML/CSS and SQL, with familiarity preferred in at least one language such as JavaScript, Liquid, or TypeScript.
  • •Familiarity with Webhooks, REST APIs, and API documentation.
  • •Experience handling incidents and internal communications, including on-call coverage (preferred: MarTech/AdTech or a technical service environment).
Experience:MarTechAdTechTechnical service environment
Skills:Problem-solvingEmotional intelligenceCustomer communicationOrganizationCritical thinking
Languages:English
Tech Stack:ZendeskJIRAHTMLCSSSQLJavaScriptLiquidTypeScriptWebhooksREST APIsAPI documentation

Company Brief

Attentive
Provides a mobile messaging and personalization platform that helps brands engage customers via SMS, email, and onsite messaging to drive sales, retention, and personalized marketing at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2016
WebsiteLinkedIn