EMEA Customer Success Manager (Ireland)

BioRender
Dublin
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Autonomy","Communication","Organization","Prioritization","Stakeholder management","Relationship building"]

Own a mid-market portfolio of academic and research customers across Europe, driving renewals, expansion, and measurable customer outcomes. Build trusted relationships with scientific, operational, and procurement stakeholders, identify renewal risks and growth opportunities, and partner with Sales on expansion strategy. Help customers realize value by aligning the platform to research workflows, supporting onboarding and training, and collaborating cross-functionally to feed back customer needs.

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BioRender
BioRender
1 day ago

EMEA Customer Success Manager (Ireland)

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Last checked: 15 hours agoStatus: Live

Job Summary

Own a mid-market portfolio of academic and research customers across Europe, driving renewals, expansion, and measurable customer outcomes. Build trusted relationships with scientific, operational, and procurement stakeholders, identify renewal risks and growth opportunities, and partner with Sales on expansion strategy. Help customers realize value by aligning the platform to research workflows, supporting onboarding and training, and collaborating cross-functionally to feed back customer needs.
Location: Dublin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a mid-market book of business across the EMEA region, driving renewals, expansion, and long-term customer retention.
  • •Build trusted relationships with scientific, operational, and procurement stakeholders, positioning the company as a strategic partner in research and scientific communication.
  • •Proactively identify renewal risks and growth opportunities, forecasting outcomes and partnering with Sales on expansion strategy.
  • •Drive customer adoption and value realization by aligning the platform to real scientific workflows and institutional needs.
  • •Support onboarding and training to accelerate time-to-value, and collaborate with Sales, Product, Marketing, and Support to share feedback.
Travel: Low travel

Key Requirements

  • •3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
  • •Proven experience owning renewals and driving expansion within a commercial book of business.
  • •Experience working with academic, research, or institutional customers; EMEA experience is strongly preferred.
  • •Strong ability to engage senior scientific and operational stakeholders and tailor value messaging to diverse audiences.
  • •Familiarity with Customer Success metrics such as retention, expansion, renewal forecasting, and pipeline contribution.
Experience:3+ yearsSaaSCustomer successAcademicResearchInstitutionalEMEA
Education:Bachelor's in Life Sciences
Skills:AutonomyCommunicationOrganizationPrioritizationStakeholder managementRelationship building
Languages:English

Company Brief

BioRender
Provides an online scientific illustration platform that enables researchers and life science professionals to create publication-quality figures, diagrams, and presentations using a library of scientifically accurate icons and templates.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Toronto, Canada
WebsiteLinkedIn