Stage Experience Manager, Stores

Sephora
Canada
Workplace: OnsiteFull timeCAD 54,800 - 68,500 annuallyFunction: Business OperationsExperience: 2-4 yearsSkills: ["Communication","Influencing","Team building","Training","Customer service"]

Lead client experience and services at the Beauty, Skin and Fragrance Studio for a specific Sephora store location. Manage daily operations, ensure teams are trained and equipped to deliver sales-floor standards, and support elevated in-store experiences through innovation and brand coaching. Oversee the online reservation system, visual merchandising standards, vendor/brand representative engagement, and training for new hires and existing staff.

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FursaFursa
Sephora
Sephora
5 days ago

Stage Experience Manager, Stores

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead client experience and services at the Beauty, Skin and Fragrance Studio for a specific Sephora store location. Manage daily operations, ensure teams are trained and equipped to deliver sales-floor standards, and support elevated in-store experiences through innovation and brand coaching. Oversee the online reservation system, visual merchandising standards, vendor/brand representative engagement, and training for new hires and existing staff.
Location: Canada
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage all aspects of the client experience and services, classes, and events in the store location.
  • •Develop and lead the Beauty, Skin and Fragrance Studio team by managing daily operations and ensuring coordinators can drive day-to-day services.
  • •Ensure beauty advisors leverage Sephora technology innovations to provide an elevated in-store experience.
  • •Manage the services online reservation system, including publishing availability and class schedules, and ensure staffing supports smooth client flow and efficient check-in.
  • •Execute visual merchandising standards, support brand/vender engagement, and facilitate training for new hires and existing team members.

Pay and Benefits

Salary: CAD 54,800 - 68,500 annually

Key Requirements

  • •2–4 years of experience in a similar role at a similar-volume store or equivalent internal experience.
  • •Excellent verbal and written communication skills with the ability to influence business partners at all levels.
  • •Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
Experience:2-4 yearsRetailBeautyStore operations
Skills:CommunicationInfluencingTeam buildingTrainingCustomer service
Tech Stack:Online reservation system

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn