Customer Success Manager - SAP Academy for Customer Success - Netherlands (Hybrid)

SAP
Netherlands
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Cooperative collaboration","Strategic guidance","Issue resolution","Problem-solving","Emotional intelligence"]

Guide customers through their business journey with SAP cloud solutions by improving satisfaction, retention, renewals, references, and upsells. Oversee customer lifecycle milestones from deal signature through system provisioning, implementation progress, and business case achievement. Complete a 10-month learn-apply academy with classroom and field phases, receive onboarding, mentoring, and training, and develop solution and business acumen to become a strategic point of contact in your portfolio.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager - SAP Academy for Customer Success - Netherlands (Hybrid)

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Last checked: 2 hours agoStatus: Live

Job Summary

Guide customers through their business journey with SAP cloud solutions by improving satisfaction, retention, renewals, references, and upsells. Oversee customer lifecycle milestones from deal signature through system provisioning, implementation progress, and business case achievement. Complete a 10-month learn-apply academy with classroom and field phases, receive onboarding, mentoring, and training, and develop solution and business acumen to become a strategic point of contact in your portfolio.
Location: Netherlands
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Successfully complete a 10-month learn-apply program with classroom and field phases to build capability for the CSM role.
  • •Increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within your assigned solution portfolio.
  • •Oversee key customer milestones across the lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
  • •Serve as the strategic point of contact for customers within the solution portfolio and coordinate SAP resources to maintain overall customer health.
  • •Apply onboarding, on-the-job training, and mentoring to enhance solution portfolio knowledge and drive value realization.
Travel: High travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Proven ability to provide strategic guidance and resolve issues/escalations to ensure customer satisfaction and business continuity.
  • •Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
  • •Understanding of AI fundamentals, uses, and ethics, with an ability to identify business problems solvable with AI.
  • •Proficiency in English and Dutch to engage with the global and local network.
Experience:2-3 yearsConsultingAccount managementDigital transformationCloud
Skills:Cooperative collaborationStrategic guidanceIssue resolutionProblem-solvingEmotional intelligence
Languages:EnglishDutch
Tech Stack:SAP FinanceS/4HANA FinanceFinance & Quote to Cash (Q2C)SAP Cloud ERPS/4HANA CloudAI

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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