SAP NS2 Technical Service Manager (TSM) (Newtown Square, PA, US, 19073)

SAP
United States
Workplace: HybridFull timeUSD 131,000 - 271,600 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer-facing engagement","Relationship building","De-escalation","Technical project management","Communication"]

Own trusted technical advisory and delivery guidance for large, strategic customers’ SAP RISE journeys. You will manage the customer landscape, lead and orchestrate expert discussions during lifecycle changes, and support service delivery planning with NS2 internal teams. Conduct technical and operational reviews, guide customers on security, compliance, networks, and business continuity, and help drive migrations and resolution plans to successful outcomes.

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FursaFursa
SAP
SAP
2 hours ago

SAP NS2 Technical Service Manager (TSM) (Newtown Square, PA, US, 19073)

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Last checked: 2 hours agoStatus: Live

Job Summary

Own trusted technical advisory and delivery guidance for large, strategic customers’ SAP RISE journeys. You will manage the customer landscape, lead and orchestrate expert discussions during lifecycle changes, and support service delivery planning with NS2 internal teams. Conduct technical and operational reviews, guide customers on security, compliance, networks, and business continuity, and help drive migrations and resolution plans to successful outcomes.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Be the primary customer contact for technology and cloud technical service delivery discussions.
  • •Support customer delivery manager (CDM) with stakeholder cadence and manage service delivery expectations.
  • •Own technical discussions and orchestrate experts from the SAP delivery organization to drive topics to resolution.
  • •Analyze customer technical requirements, coordinate NS2 delivery experts, and resolve issues to meet customer satisfaction.
  • •Conduct monthly technical and operational reviews to measure progress against cloud architecture/roadmap and drive resolution plans.
Travel: Low travel

Pay and Benefits

Salary: USD 131,000 - 271,600 annually

Key Requirements

  • •Bachelor’s degree or higher in Computer Science, Engineering, or Information Management.
  • •8+ years of SAP Basis administrative duties.
  • •8+ years of customer-facing SAP Technical Consulting experience.
  • •Experience delivering solution design, enterprise architecture, and/or SAP implementations (8+ years) and technical project management for SAP operations/implementation (6+ years).
  • •Strong technical project management, customer-facing engagement, and ability to translate between technical and non-technical audiences.
Education:Bachelor's in Computer Science, Engineering, Information Management
Skills:Customer-facing engagementRelationship buildingDe-escalationTechnical project managementCommunication
Certifications:SAP HANA certifications
Tech Stack:SAPSAP RISES/4HANASAP BasisSAP NetWeaverSAP HANAAWSMicrosoft AzureGCPBTPAribaSuccessFactorsCloud securityCyber securityEncryptionKey managementBRIMCCCM

Eligibility

Nationality:US National

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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