Technical Account Manager

Fortinet
London
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Communication skills","Troubleshooting","Problem-solving","Customer management"]

Build long-term trusted relationships with key enterprise customers as a primary technical advisor. Deeply understand customer business and technical needs to deliver tailored support solutions and proactive guidance. Troubleshoot Fortinet products, reproduce customer environments in a lab, drive incident ownership to timely resolution, and manage communications through case closure. Produce service reports, coordinate with R&D on software/hardware issues, and participate in customer meetings or conference calls.

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Fortinet
Fortinet
1 day ago

Technical Account Manager

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Last checked: 11 minutes agoStatus: Live

Job Summary

Build long-term trusted relationships with key enterprise customers as a primary technical advisor. Deeply understand customer business and technical needs to deliver tailored support solutions and proactive guidance. Troubleshoot Fortinet products, reproduce customer environments in a lab, drive incident ownership to timely resolution, and manage communications through case closure. Produce service reports, coordinate with R&D on software/hardware issues, and participate in customer meetings or conference calls.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop a deep understanding of customer business/technical needs to provide tailored technical information, guidance, and support
  • •Proactively guide customers with technical recommendations and best practices to become a trusted advisor
  • •Run advanced troubleshooting across Fortinet products, reproduce customer environments on lab equipment, and recommend potential new solutions
  • •Take ownership of customer incidents to drive timely resolutions and manage communications until case closure
  • •Produce service reports and report software/hardware issues to the R&D department with follow-up; participate in customer calls or meetings

Pay and Benefits

Schedule:4-Day Week

Key Requirements

  • •6+ years of experience in a technical support/post-sales role
  • •Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience)
  • •Good understanding of data networking protocols, specifically TCP/IP, routing, and switching
  • •Hands-on experience with security products and technologies such as firewalls, IDS/IPS, DDoS, VPN, and Web Application Firewall
  • •Fortinet certification (FCP, FCSS, FCX) or similar is an advantage
Experience:6+ yearsEnterprisePost-salesTechnical supportNetwork securityTelco
Education:Bachelor's in Computer Science, Software Engineering or related field
Skills:Interpersonal skillsCommunication skillsTroubleshootingProblem-solvingCustomer management
Certifications:FCPFCSSFCX
Tech Stack:TCP/IPRoutingSwitchingFirewallsIDS/IPSDDoSVPNWeb application FirewallFortinet productsLab equipment

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn