Customer Service Representative

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Active listening","Empathy","Customer service"]

On-site Customer Service Representative role in Alexandria focused on delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high customer satisfaction. The role welcomes fresh grads, requires fluent English, and involves customer-facing responsibilities with CRM tools, problem-solving, and flexibility for night shifts in a fast-paced environment.

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Sutherland
Sutherland
4 months ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Closed

Job Summary

On-site Customer Service Representative role in Alexandria focused on delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high customer satisfaction. The role welcomes fresh grads, requires fluent English, and involves customer-facing responsibilities with CRM tools, problem-solving, and flexibility for night shifts in a fast-paced environment.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions with efficiency and empathy.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication and professional phone etiquette.
  • •Utilize CRM tools to support customer interactions (as applicable).
  • •Be flexible for night and overnight shifts as required.

Key Requirements

  • •Fluency in English is a MUST (B2/C1 level)
  • •Strong skills in Customer Service and Customer Support
  • •Proven ability to enhance Customer Satisfaction and Customer Experience
  • •Problem-solving, active listening, and attention to detail
  • •Experience in a customer-facing role and familiarity with CRM tools
Experience:Telecommunications
Skills:CommunicationProblem-solvingActive listeningEmpathyCustomer service
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor