Manager, Customer Success Engineering

Sonar Source
Austin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Coaching","Team development","Execution focus","Customer empathy"]

Lead and build Sonar’s Austin Customer Solutions Engineering (CSE) hub in a founding leadership role. Recruit, onboard, and develop a high-performing technical team, set hub culture and operating standards, and drive customer outcomes across Mid-Market and Enterprise portfolios. Own technical health, product adoption, and value realization metrics, coach your team in modern CI/CD and agentic/AI-assisted software development lifecycles, and partner cross-functionally with Sales, Product, and Support to scale retention and expansion.

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FursaFursa
Sonar Source
Sonar Source
1 day ago

Manager, Customer Success Engineering

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Last checked: 21 hours agoStatus: Live

Job Summary

Lead and build Sonar’s Austin Customer Solutions Engineering (CSE) hub in a founding leadership role. Recruit, onboard, and develop a high-performing technical team, set hub culture and operating standards, and drive customer outcomes across Mid-Market and Enterprise portfolios. Own technical health, product adoption, and value realization metrics, coach your team in modern CI/CD and agentic/AI-assisted software development lifecycles, and partner cross-functionally with Sales, Product, and Support to scale retention and expansion.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Recruit, onboard, and develop a high-performing Customer Solutions Engineering team for the Austin hub; set culture, operating norms, and execution standards.
  • •Own the hub’s technical health, product adoption, and value realization metrics across Mid-Market and Enterprise accounts to meet retention and expansion goals.
  • •Coach and develop team members through regular 1:1s, career development conversations, and performance reviews, emphasizing CI/CD and agentic SLDC practices and Sonar platform expertise.
  • •Define hub operations including workflows, escalation paths, and collaboration rhythms connecting Austin with global counterparts.
  • •Serve as a technical escalation point and trusted advisor to key customers and executives; represent the hub in cross-functional planning, product feedback loops, and go-to-market initiatives.

Key Requirements

  • •8+ years in Solutions Engineering, Customer Success Engineering, Technical Account Management, or similar roles, including 3+ years in people management/team lead capacity.
  • •Proven experience building and scaling high-performing technical teams, ideally in a hub/greenfield/startup setting.
  • •Deep technical fluency in modern software development practices (CI/CD, code quality, DevSecOps, and agentic/AI-assisted SLDC) to coach CSEs and engage enterprise engineering leaders.
  • •Strong leadership and coaching ability, including motivating teams, developing career paths, and driving high execution standards.
  • •Experience managing complex Enterprise and Mid-Market technical customer portfolios and navigating executive stakeholder relationships.
Experience:Enterprise softwareAI software
Skills:LeadershipCoachingTeam developmentExecution focusCustomer empathy
Languages:EnglishSpanish
Tech Stack:CI/CDDevSecOpsAgentic/AI-assisted SLDCSonarQubeClaude CodeCodexCursorGitHub CopilotGeminiDevinSonarSweepSonar Context AugmentationAI code verificationCode governance

Company Brief

Sonar Source
Builds static code analysis and continuous inspection tools (SonarQube, SonarCloud, SonarLint) that identify bugs, vulnerabilities, and code smells across multiple languages to help teams improve code quality and maintainability.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2008
WebsiteLinkedIn