Sales Support Associate III

Tapestry
Ohio
Workplace: OnsiteFull timeUSD 15 - 19.5Function: SalesSkills: ["Customer service","Communication","Attention to detail","Organizational skills","Multitasking"]

Provide warm, professional customer service and operate the cash wrap with accurate POS processing. Maintain an organized sales floor by receiving and organizing shipments, managing stock levels, replenishing product, and executing visual merchandising updates. Suggest add-on items and gift cards while capturing customer information where permitted. Follow Loss Prevention guidelines, handle cash/media per policy, and collaborate with the team to support store efficiency and customer satisfaction.

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Tapestry
Tapestry
4 months ago

Sales Support Associate III

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide warm, professional customer service and operate the cash wrap with accurate POS processing. Maintain an organized sales floor by receiving and organizing shipments, managing stock levels, replenishing product, and executing visual merchandising updates. Suggest add-on items and gift cards while capturing customer information where permitted. Follow Loss Prevention guidelines, handle cash/media per policy, and collaborate with the team to support store efficiency and customer satisfaction.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Welcome clients and anticipate needs to provide personalized assistance as a brand ambassador.
  • •Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
  • •Receive, process, and organize shipments/transfers; report discrepancies and keep the stockroom clean.
  • •Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
  • •Suggest add-on products and promote gift cards; respond to customer requests and partner with team/management as needed.

Pay and Benefits

Salary: USD 15 - 19.5
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •1+ year of previous retail experience (cashier/stock experience, sales), preferably in luxury retail service.
  • •Ability to work a flexible schedule including nights, weekends, and peak busy periods (including public holidays).
  • •Strong attention to detail and organizational skills with the ability to multitask in a fast-paced environment.
  • •Knowledge of fashion trends and competition in the marketplace.
  • •Strong English language proficiency and ability to use cash register systems and basic computer/mobile POS tools (iPad/laptop, Mobile POS, Internet).
Experience:RetailLuxury retail
Skills:Customer serviceCommunicationAttention to detailOrganizational skillsMultitasking
Languages:English
Tech Stack:POSCash registerIPadLaptopMobile POSInternetWalkie talkie

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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