Field Technical Support Representative

HP
Georgia, Texas
Workplace: OnsiteFull timeUSD 25 - 38 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Effective Communication","Results Orientation","Learning Agility","Digital Fluency","Customer Centricity"]

Provide installation information and software services across pre-sales, post-sales, and service delivery support to large enterprise accounts. Use proactive monitoring to prevent problems, resolve complex issues with extensive knowledge, and support break-fix activities onsite. Serve as an escalation point, mentor the team, coordinate departmental work, and identify process and business control improvements through review and analysis.

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FursaFursa
HP
HP
1 day ago

Field Technical Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide installation information and software services across pre-sales, post-sales, and service delivery support to large enterprise accounts. Use proactive monitoring to prevent problems, resolve complex issues with extensive knowledge, and support break-fix activities onsite. Serve as an escalation point, mentor the team, coordinate departmental work, and identify process and business control improvements through review and analysis.
Location: Georgia, Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Enhance customer experience by providing installation overviews, site-specific information, and relevant contacts.
  • •Address customer-relation challenges promptly, delivering guidance and escalating issues per established protocols.
  • •Deliver software services across pre-sales, post-sales, and service delivery support, including tailored solutions for complex accounts.
  • •Use proactive monitoring techniques and tools to identify opportunities to prevent problems and improve customer experience.
  • •Provide onsite break-fix support and escalation, coordinating departmental work and mentoring the team while identifying improvement opportunities.
Travel: High travel

Pay and Benefits

Salary: USD 25 - 38 hourly
Perks:Health InsuranceDentalVisionDisability InsuranceEmployee AssistanceFlexible SpendingLife InsuranceParental LeavePaid HolidaysPaid Leave

Key Requirements

  • •High School Diploma/GED/Higher Secondary education or equivalent work experience demonstrated competence.
  • •6-8 years of related work experience in HP products and customer support or account management.
  • •Preferred experience in customer base, computer customer support, on-site customer support, or mission-critical systems.
  • •Ability to provide technical assistance for break-fix activities and resolve complex issues.
  • •Familiarity with preventive maintenance, process improvement, safety standards, and technical services support.
Education:High School
Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Tech Stack:Operating Systems

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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