NTT

1 day ago

Helpdesk Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide exceptional IT service desk support for end users across devices, applications, and workflows. Record, update, and escalate support issues, support IT onboarding, and collaborate with internal IT teams on testing, integration, and maintenance. Help identify and implement process and technology improvements while learning additional IT business areas. Work from office with 24/7 rotational shifts and week offs as needed.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and promptly escalate support issues to the next level.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover and evaluate new IT business tools and suggest, implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and comfort working with various stakeholders.
•Strong troubleshooting skills for bug-finding and resolution.
•Ability to work independently within a diverse global team.
•Knowledge of IT software and hardware troubleshooting (Windows 10, macOS, iOS, Android, Google Suite, Microsoft environment).

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependence

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT