Government Technical Consultant

Fiserv
Texas
Workplace: RemoteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 5+ yearsSkills: ["Technical leadership","Incident management","Root cause analysis","Cross-functional communication","Risk communication"]

Support technical delivery and stability for a mission-critical government technology program, ensuring continuity across steady-state operations and concurrent implementations. Partner with the Government Technical Director to monitor SLAs, performance metrics, and incident trends, and lead 24x7 incident response including impact assessment and root cause analysis. Coordinate with engineering, architecture, security, and third-party teams to resolve issues, track delivery milestones, and communicate risks and recommendations to technical and non-technical stakeholders.

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FursaFursa
Fiserv
Fiserv
3 days ago

Government Technical Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 39 minutes agoStatus: Live

Job Summary

Support technical delivery and stability for a mission-critical government technology program, ensuring continuity across steady-state operations and concurrent implementations. Partner with the Government Technical Director to monitor SLAs, performance metrics, and incident trends, and lead 24x7 incident response including impact assessment and root cause analysis. Coordinate with engineering, architecture, security, and third-party teams to resolve issues, track delivery milestones, and communicate risks and recommendations to technical and non-technical stakeholders.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Provide technical service delivery and platform performance support across production operations and active implementations within the program.
  • •Monitor SLAs, service performance metrics, and incident trends, using data to identify risks and improvement opportunities.
  • •Participate in 24x7 incident response, including impact assessment, root cause analysis, and coordinating cross-functional resolution.
  • •Coordinate across product, engineering, and third-party teams to execute technical priorities and resolve issues affecting delivery and production stability.
  • •Act as a secondary technical point of contact, communicating risks, issues, and recommended actions to internal teams and client stakeholders.

Pay and Benefits

Perks:Health InsuranceDentalVision401kTuition AssistancePaid LeaveRemote Work

Key Requirements

  • •5+ years supporting IT delivery and operations for enterprise-scale platforms in regulated environments.
  • •Hands-on experience supporting concurrent production operations and implementation efforts, including reviewing program requirements, contracts, and SOWs.
  • •Experience participating in incident and problem management for 24x7 systems, including root cause analysis and resolution tracking.
  • •Working knowledge of APIs, integrations, networking, and information security controls in a multi-system environment.
  • •Experience using service performance data (incidents, SLAs, trends) to identify issues and support production resolution.
Experience:5+ yearsRegulated environments
Skills:Technical leadershipIncident managementRoot cause analysisCross-functional communicationRisk communication
Tech Stack:APIsIntegrationsNetworkingInformation security controlsNISTFedRAMPAWSAzurePostmanMicroservicesEvent-drivenObservability

Eligibility

Visa:F-1OPTCPTH-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn