Customer Success Manager, Enterprise

Scribe
United States
Workplace: RemoteFull timeUSD 120,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Communication","Stakeholder management","Problem-solving","Data-driven","Collaboration"]

Senior Enterprise Customer Success Manager at Scribe drives value for the largest customers by guiding adoption, expansion, and renewals of Scribe solutions. You’ll partner with executive sponsors to set success metrics, lead cross-functional collaboration, and manage renewals and upsells, while scaling adoption across diverse industries and geographies and delivering measurable business impact.

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FursaFursa
Scribe
Scribe
7 months ago

Customer Success Manager, Enterprise

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Senior Enterprise Customer Success Manager at Scribe drives value for the largest customers by guiding adoption, expansion, and renewals of Scribe solutions. You’ll partner with executive sponsors to set success metrics, lead cross-functional collaboration, and manage renewals and upsells, while scaling adoption across diverse industries and geographies and delivering measurable business impact.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own a portfolio of Scribe’s largest Enterprise and Strategic customers, ensuring world-class engagement, adoption, and retention.
  • •Drive adoption and expansion by identifying new use cases and leading executive alignment to grow value realization.
  • •Onboard and enable new customers by designing tailored rollout and training programs that drive early success.
  • •Lead QBRs and EBRs to communicate business outcomes, adoption metrics, and ROI, influencing renewals and multi-year expansion.
  • •Manage complex renewals and upsells with precision to achieve best-in-class retention and revenue growth.
Travel: Medium travel

Pay and Benefits

Salary: USD 120,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkHome OfficePaid ParentalEquity

Key Requirements

  • •6+ years of Enterprise SaaS Customer Success experience
  • •Proven experience managing full enterprise lifecycle from onboarding to renewal
  • •Comfort with technical SaaS workflows and executive-level business discussions on outcomes and ROI
  • •Ability to multithread within accounts to surface CS Qualified Leads
  • •Data-driven with ability to translate insights into opportunities and drive decisions
Experience:6+ yearsSaaSEnterprise
Skills:CommunicationStakeholder managementProblem-solvingData-drivenCollaboration
Languages:English

Company Brief

Scribe
Creates Scribe, a SaaS tool that automatically generates step-by-step guides and documentation from user workflows, capturing screenshots and annotations to streamline onboarding, training, and knowledge sharing for teams.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn