Client Solutions Retention Representative (Cox Business)

AutoTrader.com
Phoenix
Workplace: HybridFull timeUSD 17.4 - 26.06 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Empathetic listening","Problem-solving","Negotiation","Customer-focused communication","Relationship building"]

Own retention and revenue growth for Cox Business’s small-to-medium business customers by reducing controllable churn, resolving disconnect and billing issues, and identifying upsell and renewal opportunities. Field inbound and outbound customer conversations, negotiate pricing and promotions, troubleshoot service/pricing/technical problems, and coordinate with sales support to overcome installation and service challenges while sharing customer insights to shape future strategies.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
AutoTrader.com
AutoTrader.com
2 days ago

Client Solutions Retention Representative (Cox Business)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Own retention and revenue growth for Cox Business’s small-to-medium business customers by reducing controllable churn, resolving disconnect and billing issues, and identifying upsell and renewal opportunities. Field inbound and outbound customer conversations, negotiate pricing and promotions, troubleshoot service/pricing/technical problems, and coordinate with sales support to overcome installation and service challenges while sharing customer insights to shape future strategies.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Answer customer disconnect and billing calls, resolving issues and handling billing-related inquiries.
  • •Drive additional revenue by uncovering upsell opportunities aligned to customer needs.
  • •Make outbound calls to renew, save, upgrade, and inform customers about referral programs, new products, and enhanced packages.
  • •Reach out to customers 3–6 months before contract expiration to secure renewals and identify upsell opportunities.
  • •Negotiate pricing, products, promotions, and terms; troubleshoot service, pricing, or technical issues; collaborate with sales support and educate customers to maximize Cox Business products and services.
Travel: Low travel

Pay and Benefits

Salary: USD 17.4 - 26.06 hourly
Perks:Health Insurance401k

Key Requirements

  • •5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor’s degree in a related field.
  • •Proficiency with computers and common business software.
  • •Associate degree or technical certification in a related discipline (preferred).
  • •B2B sales experience with a proven track record of meeting quotas (preferred).
  • •Background in revenue generation or customer retention roles; communications industry experience or experience with a major communications equipment vendor (preferred).
Experience:5+ yearsB2B salesCustomer retentionCommunications
Skills:Empathetic listeningProblem-solvingNegotiationCustomer-focused communicationRelationship building

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn