Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA Only - Starting October 2026

Ally Financial
Little Rock, Charlotte, Detroit
Workplace: RemoteFull timeUSD 47,840 - 54,080 annuallyFunction: Executive & General Management0Education: high_schoolSkills: ["Communication","Listening","Attention to detail","Multi-tasking","Professionalism"]

Proactively contact auto loan customers and handle inbound calls to resolve late or missed payment issues with professionalism and empathy. Help customers understand delinquency reasons, negotiate payment arrangements, and research account discrepancies while maintaining strict confidentiality. Use phone and workflow systems to track performance, meet call and customer satisfaction metrics, and identify solutions to avoid repossession losses, while adhering to state and federal laws.

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Ally Financial
Ally Financial
1 week ago

Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA Only - Starting October 2026

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Last checked: 4 hours agoStatus: Live

Job Summary

Proactively contact auto loan customers and handle inbound calls to resolve late or missed payment issues with professionalism and empathy. Help customers understand delinquency reasons, negotiate payment arrangements, and research account discrepancies while maintaining strict confidentiality. Use phone and workflow systems to track performance, meet call and customer satisfaction metrics, and identify solutions to avoid repossession losses, while adhering to state and federal laws.
Location: Little Rock, Charlotte, Detroit
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Make outbound calls and handle inbound calls to meet performance standards and metrics.
  • •Contact customers regarding late or missed payments and assist with their auto loan accounts.
  • •Understand delinquency reasons and negotiate payment arrangements.
  • •Respond to customer inquiries via phone, workflow systems, and email; research and resolve account discrepancies.
  • •Document interactions accurately, maintain confidentiality, and adhere to state and federal laws.

Pay and Benefits

Salary: USD 47,840 - 54,080 annually
Perks:Health InsuranceDentalVision401kParental LeaveHsaFsa

Key Requirements

  • •0+ years of experience; high school diploma or GED equivalent.
  • •Excellent listening, verbal, and written communication skills.
  • •Strong attention to detail and professional phone etiquette.
  • •Proficiency with Microsoft Windows and internet-based applications.
  • •Ability to multi-task and meet key performance metrics, including flexible hours (weekends, holidays, overtime as needed).
Experience:0Financial services
Education:High School
Skills:CommunicationListeningAttention to detailMulti-taskingProfessionalism
Languages:Spanish
Tech Stack:Microsoft WindowsInternet-based applicationsPhoneWorkflow systemsComputerized systems

Company Brief

Ally Financial
Provides digital banking, auto financing, and mortgage lending services for consumers and businesses. Ally Financial is known for its online-first banking platform and broad suite of financial products.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Detroit, United States
Founded: 1919
WebsiteLinkedIn