Dimension Data

1 week ago

Digital Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a first point of contact and Brand Ambassador, delivering exceptional digital customer service with empathy and professionalism. Accurately assess customer needs, respond to inquiries and complaints (including complex and sensitive cases), and recommend appropriate solutions using provided resources. Complete required documentation, maintain call/message records, stay current on program and product information, and uphold strict confidentiality while working all required shifts.

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver first-class service by assessing and responding to customer needs and recommending appropriate solutions.
•Respond to customer inquiries and complaints with due attention to customer care and a professional approach.
•Handle complex customer inquiries and complaints accurately, using provided resources and established processes.
•Complete required documentation, including call history and messages to third parties when needed, and initiate fulfillment steps.
•Stay current on program and product information through continuous learning, and maintain strict confidentiality.

Key Requirements

•Demonstrated passion for customer satisfaction and prior customer service experience.
•Strong oral and written communication skills, including typing, spelling, and grammar.
•Advanced knowledge of PCs and familiarity with system navigation.
•Ability to resolve complex and often sensitive customer complaints/inquiries professionally according to company policies and procedures.
•Ability to work all required shifts.

Skills:CommunicationEmpathyConfidentialityProblem-solvingTeamwork

Languages:English

Tech Stack:PCs

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

1 week ago

Digital Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver first-class service by assessing and responding to customer needs and recommending appropriate solutions.
•Respond to customer inquiries and complaints with due attention to customer care and a professional approach.
•Handle complex customer inquiries and complaints accurately, using provided resources and established processes.
•Complete required documentation, including call history and messages to third parties when needed, and initiate fulfillment steps.
•Stay current on program and product information through continuous learning, and maintain strict confidentiality.

Key Requirements

•Demonstrated passion for customer satisfaction and prior customer service experience.
•Strong oral and written communication skills, including typing, spelling, and grammar.
•Advanced knowledge of PCs and familiarity with system navigation.
•Ability to resolve complex and often sensitive customer complaints/inquiries professionally according to company policies and procedures.
•Ability to work all required shifts.

Skills:CommunicationEmpathyConfidentialityProblem-solvingTeamwork

Languages:English

Tech Stack:PCs

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn