Senior Specialist CX (M/F/D)

DSM
Barcelona
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Customer focus","Communication","Team spirit","Pro-active","Responsible"]

Own key parts of the order-to-cash process within the Customer Experience organization, partnering with customers and internal stakeholders across order management, logistics, and supply chain activities. Maintain accurate customer requirements, monitor performance against agreed KPIs, provide regular reporting, and handle daily escalations and non-conformities. Grow responsibility over time while working with teams focused on science-led innovation and sustainable impact.

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DSM
DSM
2 days ago

Senior Specialist CX (M/F/D)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own key parts of the order-to-cash process within the Customer Experience organization, partnering with customers and internal stakeholders across order management, logistics, and supply chain activities. Maintain accurate customer requirements, monitor performance against agreed KPIs, provide regular reporting, and handle daily escalations and non-conformities. Grow responsibility over time while working with teams focused on science-led innovation and sustainable impact.
Location: Barcelona
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Ensure an effective and efficient order-to-cash process.
  • •Keep customer requirements updated in the system.
  • •Build and maintain relationships with customers and internal stakeholders.
  • •Provide regular reports and information to stakeholders.
  • •Monitor KPIs, manage daily escalations/issues, and open/follow up customer non-conformities.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Graduated in Business studies, Supply Chain, or Economics.
  • •Minimum 2 years’ job-related experience.
  • •Advanced level of English; French is nice to have.
  • •Absolute customer focus with excellent communication skills and team spirit.
  • •Knowledge of SAP is mandatory.
Experience:2+ years
Education:Bachelor's in Business studies, Supply Chain, Economics
Skills:Customer focusCommunicationTeam spiritPro-activeResponsible
Languages:EnglishFrench
Tech Stack:SAP

Company Brief

DSM
DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2023
WebsiteLinkedIn