GovCIO

6 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide onsite IT support for a federal customer in Harrisonburg, handling end-user troubleshooting, on-call issue resolution through ServiceNow, and coordination with support teams and help desks. Perform network/server operations and maintenance, install OS patches and upgrades via SCCM, and support telework/home users using VPN and/or Citrix. Maintain and repair equipment, manage assets and encryption, support enterprise network/security operations, and deliver onsite training.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide on-call support by identifying, researching, and resolving technical problems via the ServiceNow ticketing system.
•Coordinate and perform operations/maintenance activities for networks and servers, including installing, troubleshooting, and maintaining equipment.
•Install operating system patches and upgrades via SCCM Software Center and provide remote support for telework/home users using VPN and/or Citrix.
•Manage user relocation requests, ensure devices are properly encrypted, and perform local on-site cabling.
•Assist enterprise network and security operations groups with actions like restarting switches/routers and replacing defective network equipment, and support wireless/user mobile devices.

Travel: Low travel

Pay and Benefits

Salary: USD 53,040 annually

Key Requirements

•High school with 0-3 years (or commensurate experience).
•Must be able to obtain and hold a Top Secret Clearance.
•US Citizen.
•High degree of technical proficiency with excellent problem-solving and analytical abilities.
•Preferred: 6 months troubleshooting Apple Macintosh software/hardware in a customer service role, plus relevant certifications (CompTIA Network+/A+/Server+/Security+).

Education:High School

Skills:Problem-solvingAnalytical abilitiesCustomer supportTechnical proficiencyTroubleshooting

Certifications:CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Languages:English

Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixApple MacintoshOperating system patchesVideo conferencingWireless servicesSwitchesRouters

Eligibility

Nationality:US National

Security Clearance:Top Secret

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

GovCIO

6 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide on-call support by identifying, researching, and resolving technical problems via the ServiceNow ticketing system.
•Coordinate and perform operations/maintenance activities for networks and servers, including installing, troubleshooting, and maintaining equipment.
•Install operating system patches and upgrades via SCCM Software Center and provide remote support for telework/home users using VPN and/or Citrix.
•Manage user relocation requests, ensure devices are properly encrypted, and perform local on-site cabling.
•Assist enterprise network and security operations groups with actions like restarting switches/routers and replacing defective network equipment, and support wireless/user mobile devices.

Travel: Low travel

Pay and Benefits

Salary: USD 53,040 annually

Key Requirements

•High school with 0-3 years (or commensurate experience).
•Must be able to obtain and hold a Top Secret Clearance.
•US Citizen.
•High degree of technical proficiency with excellent problem-solving and analytical abilities.
•Preferred: 6 months troubleshooting Apple Macintosh software/hardware in a customer service role, plus relevant certifications (CompTIA Network+/A+/Server+/Security+).

Education:High School

Skills:Problem-solvingAnalytical abilitiesCustomer supportTechnical proficiencyTroubleshooting

Certifications:CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Languages:English

Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixApple MacintoshOperating system patchesVideo conferencingWireless servicesSwitchesRouters

Eligibility

Nationality:US National

Security Clearance:Top Secret

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn