Technical Support Engineer - Informatica MDM

Salesforce
Bengaluru, Hyderabad
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 5-12 yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Relationship management"]

Technical Support Engineer focused on Informatica MDM, MDM SaaS, and P360, providing deep technical analysis, root-cause engineering, and customer-focused resolutions. You will collaborate with Product Management, Solutions Delivery, QA, and Engineering to deploy fixes, maintain high customer satisfaction, and contribute to knowledge bases while handling complex support cases for enterprise customers in India (Bangalore/Hyderabad).

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FursaFursa
Salesforce
Salesforce
4 months ago

Technical Support Engineer - Informatica MDM

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Job Summary

Technical Support Engineer focused on Informatica MDM, MDM SaaS, and P360, providing deep technical analysis, root-cause engineering, and customer-focused resolutions. You will collaborate with Product Management, Solutions Delivery, QA, and Engineering to deploy fixes, maintain high customer satisfaction, and contribute to knowledge bases while handling complex support cases for enterprise customers in India (Bangalore/Hyderabad).
Location: Bengaluru, Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage complex customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue
  • •Reproduce product behaviors to determine root-cause, work-around, and solutions
  • •Provide feedback on the area of specialization to R&D
  • •Coordinate with QA and Engineering to identify, report, and resolve product defects
  • •Act as a single point of contact (SPOC) for critical customers and assist them with project journeys

Key Requirements

  • •BE/BTech/MCA or equivalent technical experience
  • •5-12 years of industry experience in supporting mission critical lead components
  • •Experience with Informatica MDM, MDM SaaS, ActiveVOS, P360
  • •Exposure to WebLogic, Jboss, WebSphere
  • •Experience in JAVA, Oracle, MSSQL Server and/or DB2
Experience:5-12 yearsMDMInformaticaSaaSEnterprise software
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingRelationship management
Tech Stack:Informatica MDMMDM SaaSActiveVOSP360WebLogicJbossWebSphereJAVAOracleMS SQL ServerDB2UnixLinux

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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