Collateral Fulfillment Manager

Citizens Bank
United States
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsEducation: bachelorsSkills: ["Leadership","Communication","Organizational skills","Problem-solving","Stakeholder management"]

Lead the Collateral Fulfillment team within Citizens’ Collateral Risk Management organization, ensuring appraisal and valuation products are procured and delivered on time. Oversee remote and in-office fulfillment coordinators, manage SLAs, monitor pipelines and escalations, and coordinate with AMCs, vendor management, lending operations, underwriting, and CRM leadership to resolve delays and improve operational risk and service quality.

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FursaFursa
Citizens Bank
Citizens Bank
3 days ago

Collateral Fulfillment Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead the Collateral Fulfillment team within Citizens’ Collateral Risk Management organization, ensuring appraisal and valuation products are procured and delivered on time. Oversee remote and in-office fulfillment coordinators, manage SLAs, monitor pipelines and escalations, and coordinate with AMCs, vendor management, lending operations, underwriting, and CRM leadership to resolve delays and improve operational risk and service quality.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of Collateral Fulfillment Coordinators in remote and in-office environments.
  • •Direct day-to-day fulfillment operations to manage appraisal orders efficiently within established SLAs.
  • •Monitor pipelines, production volumes, aging reports, escalations, and exception queues; serve as a key escalation point for fulfillment issues.
  • •Partner with AMCs and business stakeholders to resolve appraisal delays and complex fulfillment challenges, ensuring service issues are documented and tracked.
  • •Establish performance expectations and objectives, run regular team meetings and training, support onboarding and mentoring, and identify staffing and process improvement opportunities.
Travel: Low travel

Key Requirements

  • •Bachelor's degree or equivalent combination of education and experience.
  • •5+ years of mortgage operations, collateral management, appraisal operations, valuation management, or related banking experience.
  • •2+ years of direct people leadership experience.
  • •Strong knowledge of mortgage lending operations, appraisal processes, valuation products, and collateral risk management practices.
  • •Advanced proficiency with Microsoft Excel, Outlook, Word, and reporting tools, with strong analytical, organizational, and problem-solving skills.
Experience:Mortgage operationsCollateral managementAppraisal operationsValuation management
Education:Bachelor's
Skills:LeadershipCommunicationOrganizational skillsProblem-solvingStakeholder management
Tech Stack:Microsoft ExcelMicrosoft OutlookMicrosoft WordTableauChatGPTCoPilot

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website