Crusoe

4 days ago

Sr. Cloud Support Engineer - Weekend Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own technical customer support for Crusoe Cloud, serving as the primary point of contact while meeting SLAs and maintaining 95%+ CSAT. Lead incident triage and response through clear communication with technical and non-technical stakeholders. Troubleshoot issues across VMs, hardware failures, and scaling tests, manage alert triage and maintenance prep, and collaborate with SRE, Networking, and Storage teams to deliver RCA. Contribute to onboarding materials and SOPs.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical customer support via Zendesk, meeting SLAs and maintaining 95%+ CSAT.
•Serve as primary point of contact for incident management, leading triage, communication, and response efforts.
•Troubleshoot VM, hardware failure, and scaling test issues using CLI and internal tools.
•Handle alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams on root cause analysis and deliver onboarding/training materials and SOPs.

Pay and Benefits

Salary: USD 145,000 - 175,000

Equity and Bonus:Equity

Perks:EquityPaid LeaveHealth InsuranceDentalVisionHsa ContributionsPaid ParentalLife InsuranceCommuter BenefitsCell Stipend401kVolunteer Time

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or related field, or 4+ years of equivalent technical experience.
•Strong Linux CLI skills and proficiency with Git for code management and collaboration.
•5+ years of customer support experience, ideally in cloud, storage, or networking environments.
•Experience with Kubernetes, Slurm, Terraform, and monitoring tools such as Grafana.
•Understanding of HPC networking technologies including Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Experience:CloudCustomer supportHPC

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingCollaborationMentorshipUrgency

Certifications:CKACKADCKSKCNAAWS Machine Learning - SpecialtyData Analytics - SpecialtySolutions Architect - ProfessionalDeveloper - AssociateNVIDIA AI Infrastructure and OperationsGenerative AI and LLMsGenerative AI Multi-modalLinux Foundation IT AssociateSystem Administrator

Tech Stack:ZendeskLinuxCLIGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsInfinibandRDMARoCESDN

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

4 days ago

Sr. Cloud Support Engineer - Weekend Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical customer support via Zendesk, meeting SLAs and maintaining 95%+ CSAT.
•Serve as primary point of contact for incident management, leading triage, communication, and response efforts.
•Troubleshoot VM, hardware failure, and scaling test issues using CLI and internal tools.
•Handle alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams on root cause analysis and deliver onboarding/training materials and SOPs.

Pay and Benefits

Salary: USD 145,000 - 175,000

Equity and Bonus:Equity

Perks:EquityPaid LeaveHealth InsuranceDentalVisionHsa ContributionsPaid ParentalLife InsuranceCommuter BenefitsCell Stipend401kVolunteer Time

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or related field, or 4+ years of equivalent technical experience.
•Strong Linux CLI skills and proficiency with Git for code management and collaboration.
•5+ years of customer support experience, ideally in cloud, storage, or networking environments.
•Experience with Kubernetes, Slurm, Terraform, and monitoring tools such as Grafana.
•Understanding of HPC networking technologies including Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Experience:CloudCustomer supportHPC

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingCollaborationMentorshipUrgency

Tech Stack:ZendeskLinuxCLIGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsInfinibandRDMARoCESDN

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor