Senior Technician, Technical Support

Dell
Panama
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Professional communication","Customer handling","Problem-solving","Troubleshooting","Learning agility"]

Provide remote technical support expertise for a complex customer IT environment, helping integrate Dell products and systems with other Dell and non-Dell technologies. Resolve customer issues using troubleshooting tools and diagnostics across phone, email, chat, and remote sessions. Partner with peers and subject matter experts to improve solutions, investigate root causes, and document interactions while attending required technical training and using onsite lab time.

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FursaFursa
Dell
Dell
18 hours ago

Senior Technician, Technical Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide remote technical support expertise for a complex customer IT environment, helping integrate Dell products and systems with other Dell and non-Dell technologies. Resolve customer issues using troubleshooting tools and diagnostics across phone, email, chat, and remote sessions. Partner with peers and subject matter experts to improve solutions, investigate root causes, and document interactions while attending required technical training and using onsite lab time.
Location: Panama
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve customer issues using technical support expertise in an information infrastructure environment.
  • •Provide telephone, email, chat, and remote diagnostic technical support for assigned products.
  • •Work with peers and internal subject matter experts to increase knowledge and resolve customer issues.
  • •Identify and provide resolutions to technical problems using trouble-shooting tools and analytical practices.
  • •Provide first-level technical support, investigate root causes, recommend solutions, and document all interactions.

Key Requirements

  • •University degree in Information Technology, Computer Science, Systems Engineering, Telecommunications, customer service, or related technology fields.
  • •If studying: expected graduation date within the next 12 months; or degree completed within the last year.
  • •Availability to work rotating schedules based on business needs.
  • •Fluency in Spanish and English (written and verbal).
  • •Ability to deal professionally with demanding customers and learn new products and technologies.
Education:
Skills:Professional communicationCustomer handlingProblem-solvingTroubleshootingLearning agility
Certifications:CompTIA A+Microsoft Technology Associate (MTA)
Languages:SpanishEnglish
Tech Stack:Dell Technologies productsTroubleshooting toolsTelephone supportEmail supportChat supportRemote diagnostics

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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