Manager, Process Management - Card, Collections Team(Hybrid)

Discover Financial
Richmond, Virginia
Workplace: HybridFull timeUSD 122,100 - 139,400 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Adaptability","Risk mitigation","Continuous improvement"]

Own and improve Collections process workflows that support the customer experience and the bottom line. Lead process documentation, continuous improvement, and quality assurance checks, serving as a subject-matter expert across Collections and other lines of business. Partner with business intent and product teams to identify risks, build process components for new products, monitor mitigation closure, and switch between BAU operations and transformation projects while streamlining execution.

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Discover Financial
Discover Financial
2 weeks ago

Manager, Process Management - Card, Collections Team(Hybrid)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own and improve Collections process workflows that support the customer experience and the bottom line. Lead process documentation, continuous improvement, and quality assurance checks, serving as a subject-matter expert across Collections and other lines of business. Partner with business intent and product teams to identify risks, build process components for new products, monitor mitigation closure, and switch between BAU operations and transformation projects while streamlining execution.
Location: Richmond, Virginia
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Partner with business intent and product teams to identify risks and build process components that support bringing new products to market.
  • •Develop and maintain process documentation and drive continuous process improvements.
  • •Perform quality assurance checks to ensure accuracy of actions taken.
  • •Serve as a subject matter expert across multiple teams by clarifying needs and providing appropriate solutions.
  • •Monitor risk findings against mitigation plans to ensure timely closure and navigate between BAU and transformation work.

Pay and Benefits

Salary: USD 122,100 - 139,400 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 5 years of experience in Process Management, Project Management, Relationship Management, or Risk Management.
  • •At least 5 years of experience in Microsoft Office or G Suite.
  • •Bachelor’s Degree or military experience.
  • •Lean, Agile, Six Sigma, Business Process Management (BPM), or Project Management certification.
Experience:5+ yearsCollectionsRisk managementProcess managementProcess improvement
Education:High School
Skills:CommunicationAttention to detailAdaptabilityRisk mitigationContinuous improvement
Certifications:LeanAgileSix SigmaBusiness Process Management (BPM)Project Management
Tech Stack:Microsoft OfficeG SuiteLeanAgileSix SigmaBusiness Process Management (BPM)

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn