Field Technician - Dixon (Remote Home, US)

Atos
United States
Workplace: OnsiteFull timeUSD 54,386 - 105,000Function: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsSkills: ["Problem-solving","Customer service orientation","Communication","Independence","Organizational skills"]

Provide on-site and remote technical support for end users, including installation, configuration, upgrades, and break-fix troubleshooting for hardware, software, operating systems, and wired network connectivity. Serve as the primary point of contact at customer sites, manage service requests within SLA targets, maintain accurate incident documentation, and coordinate asset and inventory activities while following security and compliance policies.

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Atos
Atos
2 days ago

Field Technician - Dixon (Remote Home, US)

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Last checked: 23 hours agoStatus: Live

Job Summary

Provide on-site and remote technical support for end users, including installation, configuration, upgrades, and break-fix troubleshooting for hardware, software, operating systems, and wired network connectivity. Serve as the primary point of contact at customer sites, manage service requests within SLA targets, maintain accurate incident documentation, and coordinate asset and inventory activities while following security and compliance policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide on-site and remote technical support for network, server, and peripheral equipment.
  • •Diagnose and resolve hardware, software, operating system, and connectivity issues, including wired network troubleshooting.
  • •Perform equipment installation, configuration, upgrades, replacements, and execute device moves/adds/changes.
  • •Travel to customer sites for break-fix services, deployments, and technology refresh initiatives as needed.
  • •Maintain accurate hardware inventory and asset assignment records; manage tickets within service level targets and document incidents and resolutions.

Pay and Benefits

Salary: USD 54,386 - 105,000
Perks:Health InsuranceDentalVisionFsaHsaEap401kPet Insurance

Key Requirements

  • •Associate's degree, technical certification, or equivalent work experience.
  • •2+ years of experience in desktop support, field services, or technical support.
  • •Experience troubleshooting hardware, software, and network issues.
  • •Familiarity with Active Directory, device management tools, and ticketing systems.
  • •Valid driver's license and ability to travel to customer locations.
Experience:2+ years
Skills:Problem-solvingCustomer service orientationCommunicationIndependenceOrganizational skills
Licenses:Driver's license
Certifications:CompTIA A+CompTIA Network+Microsoft certifications
Tech Stack:Active DirectoryTicketing systemsDevice management toolsMDMITIL

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn