CIP Lead Investigator L1

PayPal
Mumbai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Attention to detail","Analytical thinking","Decision making","Communication","Quality ownership"]

Review and audit consumer account activity across areas such as identity verification, sanctions, disputes, chargebacks, abuse, and fraud. Make independent, informed recommendations to resolve uncommon cases while meeting SLA and quality benchmarks. Document findings in case management systems, run concurrent audit checks, detect risk and fraud signals, and produce audit-ready reporting. Collaborate with Compliance, Risk, and Operations, and support quality calibration, coaching, and escalations.

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FursaFursa
PayPal
PayPal
2 days ago

CIP Lead Investigator L1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Review and audit consumer account activity across areas such as identity verification, sanctions, disputes, chargebacks, abuse, and fraud. Make independent, informed recommendations to resolve uncommon cases while meeting SLA and quality benchmarks. Document findings in case management systems, run concurrent audit checks, detect risk and fraud signals, and produce audit-ready reporting. Collaborate with Compliance, Risk, and Operations, and support quality calibration, coaching, and escalations.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Assist customers with account-related inquiries and queries.
  • •Document findings in manual and automated case management systems.
  • •Perform concurrent and post-call audits, including ID matching and facial comparison checks.
  • •Detect risk and fraud signals, flag anomalies, and meet SLA/quality benchmarks.
  • •Maintain audit-ready documentation and provide reporting, coaching, and support for escalations and quality calibration.

Pay and Benefits

Perks:Health InsuranceRetirementPaid LeaveLearning Budget

Key Requirements

  • •2+ years of relevant experience in Compliance, Risk, Audit, or Customer Support.
  • •Exposure to Customer Identification Programs (CIP) and/or Sanctions is a strong plus.
  • •In-depth knowledge of regulatory guidelines, KYC/AML norms, and compliance frameworks, with Video CIP experience strongly preferred.
  • •Strong auditing and analytical thinking to translate data into risk-based decisions.
  • •Proficiency with digital CIP tools, audit dashboards, and MS Office applications.
Experience:2+ years
Skills:Attention to detailAnalytical thinkingDecision makingCommunicationQuality ownership
Tech Stack:VCIPCIPKYC/AMLCase management systemAudit dashboardsMS Office

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn