Staff Software Engineer, Voice Agent

Decagon
San Francisco
Workplace: OnsiteFull timeUSD 300,000 - 430,000 annuallyFunction: Software EngineeringExperience: 8+ yearsSkills: ["Leadership","Mentoring","Communication","Problem-solving","Collaboration"]

Lead the architecture and evolution of Decagon’s voice platform, driving multi-quarter projects to improve timing, responsiveness, audio quality, and reliability across millions of interactions. Collaborate with Research, Infra, and Product to integrate speech models and push latency/performance, while mentoring engineers and setting engineering standards for voice capabilities.

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FursaFursa
Decagon
Decagon
9 months ago

Staff Software Engineer, Voice Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead the architecture and evolution of Decagon’s voice platform, driving multi-quarter projects to improve timing, responsiveness, audio quality, and reliability across millions of interactions. Collaborate with Research, Infra, and Product to integrate speech models and push latency/performance, while mentoring engineers and setting engineering standards for voice capabilities.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap
  • •Lead initiatives that improve speech understanding, synthesis quality, and conversational timing
  • •Define reliability, testing, and observability standards for live voice interactions
  • •Build frameworks that make voice systems easy to debug, measure, and iterate on
  • •Mentor senior engineers and help expand the technical culture of the Voice group

Pay and Benefits

Salary: USD 300,000 - 430,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision

Key Requirements

  • •8+ years of engineering experience with significant technical leadership
  • •Expertise in real-time systems, streaming pipelines, or audio-based applications
  • •Ability to define architectural direction and lead cross-functional projects
  • •Strong debugging skills across audio, networking, and model-driven systems
  • •Experience mentoring engineers and influencing engineering standards
Experience:8+ yearsConversational AIVoice technologyReal-time systems
Skills:LeadershipMentoringCommunicationProblem-solvingCollaboration
Tech Stack:Real-time systemsStreaming pipelinesAudio processingSpeech recognitionSpeech synthesisLLMLow-latencyNetworking

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
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