Sales Support Representative- HVAC

Ferguson
Texas
Workplace: OnsiteFull timeUSD 18.71 - 29.92Function: SalesSkills: ["Customer-focused","Upselling","Relationship building","Fast-paced execution","Decision-making","Follow-through"]

Support sales associates by identifying the right HVAC/plumbing-trades products for customers, producing timely quotations and accurate sales orders. Coordinate customer deliveries, answer sales calls with strong issue resolution, and use a CRM system and phone tools to manage inquiries. Bring quick decision-making, follow-through, and upselling aptitude in a fast-paced environment while learning product knowledge and processes.

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FursaFursa
Ferguson
Ferguson
2 days ago

Sales Support Representative- HVAC

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support sales associates by identifying the right HVAC/plumbing-trades products for customers, producing timely quotations and accurate sales orders. Coordinate customer deliveries, answer sales calls with strong issue resolution, and use a CRM system and phone tools to manage inquiries. Bring quick decision-making, follow-through, and upselling aptitude in a fast-paced environment while learning product knowledge and processes.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Work with sales associates to support customer needs by determining best products and solutions.
  • •Provide personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls with general information and resolve customer concerns.
  • •Use CRM system and phone system effectively to manage customer interactions.

Pay and Benefits

Salary: USD 18.71 - 29.92
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •3-7 years of sales and/or customer service experience is preferred.
  • •Ability to respond quickly to customer needs and make timely decisions.
  • •Strong sales skills, including the ability to upsell.
  • •Ability to follow through on commitments in a fast-paced environment.
  • •General digital literacy, including Microsoft Office, and ability to quickly learn product knowledge and processes.
Skills:Customer-focusedUpsellingRelationship buildingFast-paced executionDecision-makingFollow-through
Tech Stack:CRMMicrosoft OfficePhone system

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn