Claims Specialist

GEICO
Tucson
Workplace: OnsiteFull timeFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Customer service","Empathy","Problem-solving","Interpersonal","Communication"]

Handle auto claims in a high-volume environment, collecting accident facts, interviewing involved parties, investigating details, and guiding policyholders through the claims process with empathy. You’ll resolve customer concerns, coordinate with adjusters, and communicate clearly to support customers in getting back on the road, in a Tucson office.

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GEICO
GEICO
3 months ago

Claims Specialist

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Handle auto claims in a high-volume environment, collecting accident facts, interviewing involved parties, investigating details, and guiding policyholders through the claims process with empathy. You’ll resolve customer concerns, coordinate with adjusters, and communicate clearly to support customers in getting back on the road, in a Tucson office.
Location: Tucson
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Handle incoming calls, collect accident facts, investigate claim details, and collect statements from involved parties to assist customers in getting back on the road.
  • •Resolve customer concerns and ensure a positive experience throughout the claims process.
  • •Guide policyholders through their coverage and the steps to resolve claims efficiently and accurately.
  • •Coordinate with adjusters and other teams to ensure timely and accurate claim settlements.
  • •Maintain detailed documentation of claims, actions taken, and outcomes to support audits and compliance.

Pay and Benefits

Perks:Health Insurance401kTuition Assistance

Key Requirements

  • •High School Diploma or GED required; College degree preferred.
  • •Customer-facing claims experience is preferred.
  • •Active Adjuster license preferred (training and exam fees provided).
  • •Experience in high-volume call centers with KPIs and measurable goals preferred.
Experience:Insurance
Education:High School
Skills:Customer serviceEmpathyProblem-solvingInterpersonalCommunication
Languages:English

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn