Senior Technical Account Manager

Red Hat
Quebec
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Strategic relationship building","Mentoring","Problem-solving","Written and verbal communication"]

Drive customer success for key enterprise accounts by independently leading complex projects and providing expert technical guidance to resolve non-routine issues. Build strategic relationships with technical stakeholders as a trusted advisor, support enterprise customers implementing automated, containerized cloud platform solutions, and coordinate across engineering, R&D, product management, and technical support teams. Mentor team members and document technical issue resolution while traveling occasionally to visit regional customers.

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FursaFursa
Red Hat
Red Hat
1 day ago

Senior Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Drive customer success for key enterprise accounts by independently leading complex projects and providing expert technical guidance to resolve non-routine issues. Build strategic relationships with technical stakeholders as a trusted advisor, support enterprise customers implementing automated, containerized cloud platform solutions, and coordinate across engineering, R&D, product management, and technical support teams. Mentor team members and document technical issue resolution while traveling occasionally to visit regional customers.
Location: Quebec
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead complex projects and provide expert technical guidance to resolve varied, non-routine technical issues for enterprise customers.
  • •Support customers implementing automated and containerized cloud application platform solutions.
  • •Perform technical reviews and share knowledge to identify and prevent issues proactively.
  • •Collaborate across engineering, R&D, product management, and technical support teams to deliver customer outcomes.
  • •Manage and grow customer relationships, including mentoring team members and creating documentation for issue resolution.
Travel: Low travel

Key Requirements

  • •5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization.
  • •Expertise with enterprise cloud solutions including Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, Red Hat CloudForms, and IT automation (Ansible by Red Hat).
  • •Strong understanding of enterprise architecture and strategic business drivers.
  • •Ability to manage multiple issues and projects with shifting priorities and timelines.
  • •Outstanding written and verbal communication skills to convey complex information clearly and concisely to customers.
Experience:5+ yearsEnterprise cloudContainersKubernetesDevOps
Education:Bachelor's
Skills:LeadershipStrategic relationship buildingMentoringProblem-solvingWritten and verbal communication
Languages:FrenchEnglish
Tech Stack:OpenShift by Red HatContainersKubernetesRed Hat CloudFormsAnsible by Red HatMicroservicesCICDGitSVNLinux (RPM-based)JavaDevOps

Company Brief

Red Hat
Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: Raleigh, United States
Founded: 1993
WebsiteLinkedIn