Client Lifecycle Management Inter-Capability Process & Design Workstream Lead Business Analyst

Northern Trust
Chicago
Workplace: HybridFull timeUSD 114,700 - 194,900Function: Business OperationsSkills: ["Stakeholder management","Leadership","Risk management","Governance","Delivery focus"]

Lead discovery and process design for end-to-end client onboarding, KYC, and lifecycle journeys as part of a Client Lifecycle Management (CLM) transformation. Bridge business, product, technology, operations, and architecture teams to translate strategy and process insights into actionable delivery plans, requirements, and target-state designs. Own workstream outcomes—scope, prioritization, delivery progress, metrics, governance routines, and risk escalation—while ensuring scalable, compliant, and measurable improvements.

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FursaFursa
Northern Trust
Northern Trust
5 days ago

Client Lifecycle Management Inter-Capability Process & Design Workstream Lead Business Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead discovery and process design for end-to-end client onboarding, KYC, and lifecycle journeys as part of a Client Lifecycle Management (CLM) transformation. Bridge business, product, technology, operations, and architecture teams to translate strategy and process insights into actionable delivery plans, requirements, and target-state designs. Own workstream outcomes—scope, prioritization, delivery progress, metrics, governance routines, and risk escalation—while ensuring scalable, compliant, and measurable improvements.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Align discovery and design work to enterprise strategy, priorities, OKRs, architecture principles, and technology standards.
  • •Lead current- and target-state process mapping across onboarding, KYC, and lifecycle activities, identifying control gaps and automation opportunities.
  • •Translate process insights into product requirements, features, backlogs, and target-state process designs.
  • •Coordinate cross-functional teams to deliver cohesive client journeys, surfacing integration risks and dependencies early.
  • •Own workstream outcomes including scope, delivery, prioritization, capacity planning, governance, and performance/value tracking.

Pay and Benefits

Salary: USD 114,700 - 194,900
Perks:Health InsuranceDentalVision401kPensionPaid LeaveParental LeaveLife InsuranceDisability Insurance

Key Requirements

  • •Experience in business architecture, process mapping, process design, and operating model development.
  • •Proven leadership of cross-functional business, product, technology, and transformation initiatives.
  • •Strong ability to translate strategy and process insights into actionable delivery outcomes.
  • •Experience managing complex workstreams in matrixed organizations.
  • •Financial services experience required; CLM, client onboarding, KYC, or lifecycle management experience preferred.
Experience:Financial services
Skills:Stakeholder managementLeadershipRisk managementGovernanceDelivery focus

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Northern Trust
Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1889
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn