Regional Lead, Rider Compliance

Delivery Hero
Kuala Lumpur
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceExperience: 3-5 yearsSkills: ["Analytical thinking","Investigative mindset","Cross-functional collaboration","Communication","Risk management"]

Safeguard last-mile delivery operations by owning Rider Compliance. Build fraud-detection frameworks and enforce SOPs to curb cancellation and delivery fraud, prevent hijacking and location manipulation, and reduce account misuse. Partner with Customer Service, Vendor Management, and Product to close operational loopholes. Manage financial abuse risks by securing COD cash collections and auditing rider payout structures using SQL and Excel-driven analysis.

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Delivery Hero
Delivery Hero
1 month ago

Regional Lead, Rider Compliance

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Last checked: 12 hours agoStatus: Live

Job Summary

Safeguard last-mile delivery operations by owning Rider Compliance. Build fraud-detection frameworks and enforce SOPs to curb cancellation and delivery fraud, prevent hijacking and location manipulation, and reduce account misuse. Partner with Customer Service, Vendor Management, and Product to close operational loopholes. Manage financial abuse risks by securing COD cash collections and auditing rider payout structures using SQL and Excel-driven analysis.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Develop frameworks, analyze data, and enforce Standard Operating Procedures (SOPs) to combat major rider fraud categories.
  • •Monitor and reduce fraudulent cancellation spikes and investigate suspected cancellation patterns.
  • •Detect order hijacking, silent pickups, redispatch loopholes, and return frauds using systems and tracking.
  • •Partner with tech teams to identify unauthorized/modified apps and prevent account sharing, multiapping, and automated shift selling.
  • •Manage cash collection security and rider bad debt by enforcing COD limits, tracking aging balances, and auditing payout/fee manipulation.

Pay and Benefits

Perks:Health InsuranceDental

Key Requirements

  • •3–5 years of experience in fraud investigations, risk management, compliance, or logistics operations (preferably in gig economy or last-mile delivery).
  • •Strong SQL and Excel skills to query datasets and uncover hidden patterns.
  • •Deep familiarity with fraud vectors including GPS spoofing, app cloning, and social engineering.
  • •Ability to collaborate cross-functionally with Customer Service, Vendor Management, and Product teams to enforce SOPs and close loopholes.
  • •Excellent communication skills to translate complex fraud patterns and technical anomalies into actionable reports for upper management.
Experience:3-5 yearsFraud investigationsRisk managementComplianceLogisticsGig economyLast-mile delivery
Skills:Analytical thinkingInvestigative mindsetCross-functional collaborationCommunicationRisk management
Languages:English
Tech Stack:SQLExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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