Customer Service Support Officer (all genders)

Philips
Switzerland
Workplace: OnsiteFull timeCHF 60,000 - 100,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer-oriented","Independent","Structured approach","Team-oriented"]

Manage and process service incident reports end to end, coordinating service technicians and serving as the key liaison between customers, service engineers, and internal teams. Provide telephone and digital customer support primarily in French, with Italian and occasional German and English. Handle case intake, administrative processing, and ensure correct invoicing based on contract entitlements while collaborating with service managers and the contracts department.

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Philips
Philips
1 month ago

Customer Service Support Officer (all genders)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 days agoStatus: Live

Job Summary

Manage and process service incident reports end to end, coordinating service technicians and serving as the key liaison between customers, service engineers, and internal teams. Provide telephone and digital customer support primarily in French, with Italian and occasional German and English. Handle case intake, administrative processing, and ensure correct invoicing based on contract entitlements while collaborating with service managers and the contracts department.
Location: Switzerland
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Own service cases end to end to ensure timely resolution and act as coordination point between customers, service engineers, and internal stakeholders.
  • •Receive, forward, and administratively process incident reports, coordinating service engineers during office hours (8:00–17:30).
  • •Provide telephone and digital assistance to customers primarily in French, with support in Italian and occasional support in German and English.
  • •Collaborate with service managers and the contracts department.
  • •Ensure correct invoicing based on contract entitlements and service delivery.
Travel: Low travel

Pay and Benefits

Salary: CHF 60,000 - 100,000 annually

Key Requirements

  • •Excellent written and spoken communication skills in French and Italian; proficiency in German and English is a plus.
  • •Solid commercial background with hands-on customer service experience.
  • •Proficiency in MS Office; ideally experience with Salesforce/ServiceMax or SAP.
  • •Independent, structured, and customer-oriented approach with strong communication skills.
  • •Flexibility, commitment, and a hands-on, team-oriented working style; willingness to travel between office locations and work fixed office hours.
Skills:CommunicationCustomer-orientedIndependentStructured approachTeam-oriented
Languages:FrenchItalianGermanEnglish
Tech Stack:MS OfficeSalesforceServiceMaxSAP

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn