Duty Supervisor - MLE

Etihad Aviation Group
Maldives
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5-7 yearsSkills: ["Communication","Supervisory skills","Hazard identification","Decision-making","Coordination"]

Plan, direct, and supervise airport operations on a shift basis, ensuring passenger and aircraft handling meets arrival/departure checklists, brand requirements, and all safety, security, regulatory, and company standards. Manage safety and security outcomes through hazard identification and compliance monitoring, coordinate disruption recovery with Guest Control/Network Control/SOC, oversee VIP/MAAS and special-category guest requirements, and deliver on-time performance and emergency/disruption planning.

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Etihad Aviation Group
Etihad Aviation Group
21 hours ago

Duty Supervisor - MLE

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Last checked: 47 minutes agoStatus: Live

Job Summary

Plan, direct, and supervise airport operations on a shift basis, ensuring passenger and aircraft handling meets arrival/departure checklists, brand requirements, and all safety, security, regulatory, and company standards. Manage safety and security outcomes through hazard identification and compliance monitoring, coordinate disruption recovery with Guest Control/Network Control/SOC, oversee VIP/MAAS and special-category guest requirements, and deliver on-time performance and emergency/disruption planning.
Location: Maldives
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee passenger and aircraft handling operations on a shift basis, ensuring adherence to arrival/departure checklists, brand requirements, company policies/procedures, and regulatory requirements.
  • •Manage safety and security outcomes through hazard identification, safety/compliance monitoring, and reporting.
  • •Coordinate and ensure delivery of flight editing and special guest requirements, including VIP/MAAS, PRM, and special-category guests.
  • •Liaise with Guest Control, Network Control, and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
  • •Deliver on-time performance on a shift basis, including coordination, mitigation, accurate reporting, and follow-up of delays, and manage station emergency/disruption and business continuity plans while on duty.

Key Requirements

  • •Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience with knowledge of frontline service delivery and communication.
  • •Minimum 5-7 years' experience within service, hospitality, airline, or retail, with relevant knowledge of aviation/travel industry and/or airport policies.
  • •Previous exposure to a highly pressured and multicultural environment in a supervisory role within a shift environment.
  • •Ability to balance guest-centric focus and corporate interest while maintaining the highest safety and security standards.
  • •Mature personality with outstanding communication and supervisory skills and passion to deliver service.
Experience:5-7 yearsAirlinesHospitalityRetailAirport operations
Skills:CommunicationSupervisory skillsHazard identificationDecision-makingCoordination
Languages:English (UK)

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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