1 month ago

Managed Collaboration Services Portfolio Program Manager

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Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Strategically manage the development, implementation, and governance of product support or solution portfolios across their lifecycle, aligning pricing strategies and service delivery. Collaborate globally to implement innovative services, analyze business performance, and mentor staff while establishing and managing service level agreements to drive profitable growth.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Takes charge of planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes
•Collaborates across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth
•Contributes insights based on service data to drive increased sales opportunities, leveraging data-driven strategies for business growth
•Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing
•Conducts thorough business analysis, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance
•Utilizes both technical and business acumen to lead complex cross-functional initiatives with significant impact on the services business
•Establishes, implements, and manages service level agreements, ensuring consistent and high-quality service delivery to meet customer expectations
•Prepares marketing materials to support key customer account teams, enhancing customer engagement and sales efforts
•Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies
•Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees

Pay and Benefits

Salary: USD 105,050 - 161,800 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionParental LeaveDisability Insurance

Key Requirements

•7-10 years of work experience in service business management, delivery, solution architecting, business planning, or a related field
•Four-year or Graduate Degree in Business Administration or related discipline
•Proven ability with Agile Methodology and project management
•Strong data analysis and KPI-oriented mindset with data-driven decision making
•Ability to lead cross-functional initiatives and mentor junior staff

Experience:7-10 yearsBusiness services

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingStakeholder managementAnalytical thinking

Languages:English

Tech Stack:AgileAnalyticsCRMGo-to-Market StrategyDigital MarketingProduct ManagementProject Management

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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