Night Guest Service Agent

Deliver warm, efficient guest service during night shifts at Oaks Brisbane Festival Suites. Welcome guests on arrival, manage check-ins and check-outs, and respond to inquiries across in-person, phone, and email. Use property management systems to process reservations, updates, and special requests, then act as a primary point of contact throughout guests’ stays—resolving issues promptly and sharing personalised local recommendations to elevate their experience.