Global Payments

3 days ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Handle customer inquiries for payment and account issues across phone, email, SMS, and chat, resolving routine requests or escalating complex cases. Follow customer service standards and use provided GUI tools to enter data into client systems and databases. Learn product and policy details for a limited set of assigned customers, apply decision-tree troubleshooting, and coordinate with technical/service departments to investigate and resolve outstanding requests.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer customer inquiries by phone, email, SMS, and chat to resolve problems according to organizational standards.
•Perform routine calls and handle requests in alignment with screens, scripts, and standard procedures.
•Maintain up-to-date product and service knowledge for assigned customers and communicate service needs to service/technical departments when needed.
•Enter required data into client-provided systems and databases.
•Acquire knowledge of assigned customers’ products, policies, procedures, and compliance requirements by using online manuals and required training.

Key Requirements

•Bachelor’s degree or equivalent education
•Typically, no prior experience is required
•Resolve basic (level 1) payment and account requests such as card activations, payments, and name/address updates for 1–2 assigned customers
•Provide standardized responses using simple, easy-to-use GUI tools and follow established documentation and processes
•Use decision-tree guidance to identify basic causes of customer issues and escalate unresolved requests to more experienced representatives or designated departments

Education:High School

Skills:Customer focusAttention to detailProblem-solving

Tech Stack:GUISMSChat

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

3 days ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer customer inquiries by phone, email, SMS, and chat to resolve problems according to organizational standards.
•Perform routine calls and handle requests in alignment with screens, scripts, and standard procedures.
•Maintain up-to-date product and service knowledge for assigned customers and communicate service needs to service/technical departments when needed.
•Enter required data into client-provided systems and databases.
•Acquire knowledge of assigned customers’ products, policies, procedures, and compliance requirements by using online manuals and required training.

Key Requirements

•Bachelor’s degree or equivalent education
•Typically, no prior experience is required
•Resolve basic (level 1) payment and account requests such as card activations, payments, and name/address updates for 1–2 assigned customers
•Provide standardized responses using simple, easy-to-use GUI tools and follow established documentation and processes
•Use decision-tree guidance to identify basic causes of customer issues and escalate unresolved requests to more experienced representatives or designated departments

Education:High School

Skills:Customer focusAttention to detailProblem-solving

Tech Stack:GUISMSChat

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn