Strategic Account Manager, Mid Market

Block
Brisbane, Sydney
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Strategic thinking","Stakeholder management","Negotiation","Problem-solving","Cross-functional collaboration"]

Own long-term partnerships with a portfolio of high-value mid-market sellers, helping them retain and grow through tailored, strategic guidance. Lead day-to-day account engagement while identifying growth opportunities, influencing adoption, and negotiating commercially sound outcomes. Anticipate complex challenges, use Square’s platform and payments/industry knowledge to design scalable solutions, and represent the voice of sellers to inform internal product and roadmap decisions through cross-functional collaboration.

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FursaFursa
Block
Block
1 month ago

Strategic Account Manager, Mid Market

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own long-term partnerships with a portfolio of high-value mid-market sellers, helping them retain and grow through tailored, strategic guidance. Lead day-to-day account engagement while identifying growth opportunities, influencing adoption, and negotiating commercially sound outcomes. Anticipate complex challenges, use Square’s platform and payments/industry knowledge to design scalable solutions, and represent the voice of sellers to inform internal product and roadmap decisions through cross-functional collaboration.
Location: Brisbane, Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain lasting relationships with existing mid- to large-market sellers to retain and grow presence.
  • •Own and manage your book of business, including prioritization, contracting, technology strategy, and ongoing account management.
  • •Anticipate and solve complex seller challenges by leveraging deep product, payments, and industry knowledge to design solutions.
  • •Collaborate cross-functionally (Product, Sales, Implementation, Finance, Marketing) to support a systematic and scalable approach to strategic sellers.
  • •Provide seller insights from your portfolio to inform internal teams and contribute to product roadmap decision-making.

Pay and Benefits

Perks:Remote WorkHealth InsuranceFlexible TimeRetirement Savings

Key Requirements

  • •5+ years of experience in account management, business development, partnerships, sales, or sales engineering focused on technical products.
  • •Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance.
  • •Experience leading multi-stakeholder, cross-functional initiatives across product, engineering, finance, legal, and go-to-market teams.
  • •Experience gathering requirements with customers and building business cases for feature development with product teams.
  • •Confidence engaging and influencing senior decision-makers and adapting negotiation approaches based on context.
Experience:5+ years
Skills:Strategic thinkingStakeholder managementNegotiationProblem-solvingCross-functional collaboration
Languages:English

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn