Customer Success Manager - UK&I

Own customer success for SMB and Mid Market accounts in the UK & Ireland by guiding adoption, optimizing value, and expanding opportunities. Serve as a trusted product advisor and business consultant, manage day-to-day relationships, and proactively prevent churn using health scores and adoption metrics. Collaborate with CX, onboarding, sales, product, and other stakeholders, and handle inbound communications across channels including email and Intercom.