Journeyman Service Desk Tech (Active Top Secret Clearance with SCI Eligibility)

Akima
United States
Workplace: OnsiteFull timeUSD 44,037 - 74,906Function: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Independent judgment","Verbal communication","Written communication","Autonomous work","Documentation"]

Support USSOCOM enterprise IT service management by providing technical support and administration for end-user systems, email platforms, and government applications. Use ITSM processes to diagnose and remediate hardware/software issues, administer access controls, and facilitate incident management. Coordinate incident reports and service requests with cross-functional teams, maintain documentation and escalation alignment, and support local registration authority functions using tools such as Remedy and MECM.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Akima
Akima
23 hours ago

Journeyman Service Desk Tech (Active Top Secret Clearance with SCI Eligibility)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Support USSOCOM enterprise IT service management by providing technical support and administration for end-user systems, email platforms, and government applications. Use ITSM processes to diagnose and remediate hardware/software issues, administer access controls, and facilitate incident management. Coordinate incident reports and service requests with cross-functional teams, maintain documentation and escalation alignment, and support local registration authority functions using tools such as Remedy and MECM.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and administration for enterprise email platforms, user account provisioning, standardized desktop software suites, and government applications using ITSM tools.
  • •Diagnose and remediate hardware and software issues, execute software deployments, and perform system imaging on end-user systems.
  • •Administer access controls for shared file systems and facilitate incident management for end users.
  • •Collaborate with cross-functional IT teams to manage incident reports and service requests, ensuring documentation, escalation alignment, and resolution tracking.
  • •Provide updates on IT incidents, changes, and projects and escalate issues to senior IT teams or vendors as needed.

Pay and Benefits

Salary: USD 44,037 - 74,906

Key Requirements

  • •Active Top Secret clearance with SCI eligibility.
  • •Must have DoD 8140-411 Basic certification and maintain it via continuing education or re-certification.
  • •Bachelor's degree in a STEM field (or relevant experience substitution).
  • •3 to 5 years of experience.
  • •Ability to work autonomously and resolve complex technical issues using independent judgment.
Experience:3-5 years
Education:Bachelor's in STEM
Skills:Independent judgmentVerbal communicationWritten communicationAutonomous workDocumentation
Certifications:DoD 8140-411 Basic
Languages:English
Tech Stack:RemedyMECMVMwareESXiNetApp ONTAPITSMITILEnterprise emailDesktop software suitesService requestsIncident managementDesktop software deploymentSystem imaging

Eligibility

Security Clearance:Top SecretSCI eligibility

Company Brief

Akima
Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Herndon, United States
Founded: 1996
Website