Care Expert - Belgium (FR+EN)

Alan
Belgium, France
Workplace: OnsiteFull timeFunction: OtherExperience: 2+ yearsSkills: ["Empathy","Communication","Customer service","Problem-solving","Teamwork"]

Frontline member support role focused on helping customers with health insurance and care-related questions via chat, email, and phone. You’ll resolve issues, contribute to process improvements, and help grow and improve our care team and product. Emphasis on empathy, clear communication, and learning about healthcare and insurance to deliver outstanding member experience.

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Alan
Alan
4 months ago

Care Expert - Belgium (FR+EN)

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Last checked: 8 hours agoStatus: Live

Job Summary

Frontline member support role focused on helping customers with health insurance and care-related questions via chat, email, and phone. You’ll resolve issues, contribute to process improvements, and help grow and improve our care team and product. Emphasis on empathy, clear communication, and learning about healthcare and insurance to deliver outstanding member experience.
Location: Belgium, France
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Answer member inquiries via chat, email and phone with clarity and empathy
  • •Assist with resolving member issues and provide accurate information
  • •Participate in projects to improve processes and tools and contribute to product improvements
  • •Develop expertise in healthcare and insurance to support members effectively
  • •Contribute to building and nurturing the care team and daily operations

Pay and Benefits

Perks:Health InsurancePar ParentalLearning BudgetFlexible HoursPaid Leave

Key Requirements

  • •2+ years of experience in a customer-support role; or education; or communication
  • •Bilingual English + Dutch OR English + French
  • •Passion for caring for members and solving their problems
  • •Love for written communication
  • •Comfortable with computers and technology
Experience:2+ yearsHealthcareInsuranceCustomer care
Skills:EmpathyCommunicationCustomer serviceProblem-solvingTeamwork
Languages:EnglishDutchFrench

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor