Sales Associate - Brisbane - Full Time - Fixed Term Contract

Hermes
Brisbane
Workplace: OnsiteFull timeFunction: SalesExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Relationship-building","Teamwork","Time management","Presentation & grooming"]

Assist Team Leaders and the Store Manager with daily store operations while delivering exceptional client experience in line with Hermès standards. Handle client needs and aftersales concerns, manage exchanges/returns, and use POS/CRM to capture accurate information. Support métier ambassadorship through visual merchandising, housekeeping, BOH stock organization, and training new joiners on product launches and Hand Rituals. Meet individual sales KPI targets and collaborate with the team on store presentation and KPIs.

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Hermes
Hermes
13 hours ago

Sales Associate - Brisbane - Full Time - Fixed Term Contract

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Assist Team Leaders and the Store Manager with daily store operations while delivering exceptional client experience in line with Hermès standards. Handle client needs and aftersales concerns, manage exchanges/returns, and use POS/CRM to capture accurate information. Support métier ambassadorship through visual merchandising, housekeeping, BOH stock organization, and training new joiners on product launches and Hand Rituals. Meet individual sales KPI targets and collaborate with the team on store presentation and KPIs.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time · 12 months
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Provide exceptional client experience, including handling complex client concerns, exchanges, returns, and after-sales processes.
  • •Capture accurate information through POS and CRM systems and communicate feedback to store management.
  • •Maintain meticulous visual merchandising, housekeeping, and clean/organized back-of-house (BOH) stock areas.
  • •Support métier ambassadorship: share métier performance, master Hand Rituals, and train new joiners on product launches and care/aftersales.
  • •Assist with daily stock duties (unpacking, validating, distributing deliveries) and participate in cycle counts and stock takes.

Key Requirements

  • •Availability to work within a 7-day roster including weekends.
  • •3+ years of experience with a strong background in customer service and/or sales.
  • •Experience in a luxury environment is advantageous.
  • •Excellent relationship development skills with strong interpersonal and communication skills.
  • •Ability to achieve personal targets and work both independently and as a team player.
Experience:3+ yearsLuxury retailCustomer serviceSales
Education:High School
Skills:CommunicationRelationship-buildingTeamworkTime managementPresentation & grooming
Tech Stack:POSCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn