Associate Director - SSv NFR Governance and Client Risks (Bangalore, KA, IN, 560076)

HSBC
Bengaluru
Full timeFunction: Legal, Risk & ComplianceSkills: ["Stakeholder management","Influencing","Written communication","Structured problem-solving","Prioritisation"]

Lead governance and client risk management for post-sales servicing, covering inbound and outbound client risks, escalations, breaches/complaints, and remediation tracking. Run risk routines and forums, produce decision-useful MI for senior stakeholders, and drive consistent reporting standards globally. Strengthen MI analytics using AI-enabled insights with responsible controls, and support the end-to-end ISAE reporting lifecycle. Partner with operations, product, controls owners, and assurance stakeholders to embed improvements into BAU.

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FursaFursa
HSBC
HSBC
3 days ago

Associate Director - SSv NFR Governance and Client Risks (Bangalore, KA, IN, 560076)

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead governance and client risk management for post-sales servicing, covering inbound and outbound client risks, escalations, breaches/complaints, and remediation tracking. Run risk routines and forums, produce decision-useful MI for senior stakeholders, and drive consistent reporting standards globally. Strengthen MI analytics using AI-enabled insights with responsible controls, and support the end-to-end ISAE reporting lifecycle. Partner with operations, product, controls owners, and assurance stakeholders to embed improvements into BAU.
Location: Bengaluru
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Director level

Key Responsibilities

  • •Support governance for inbound and outbound client risks across post-sales servicing, including handling escalations, service disruptions, governance of communications where risk is material, and coordination of responses to assurance requests.
  • •Embed consistent post-sales servicing playbooks (triage, severity assessment, escalation triggers, communications governance, decisioning and risk acceptance where appropriate).
  • •Run product and client risk governance routines and forums (agenda management, pack production, decision/action logging, and follow-through to closure).
  • •Produce decision-useful MI for senior stakeholders and drive consistency in reporting standards (definitions, thresholds, taxonomy, escalation triggers) for global comparability.
  • •Strengthen analytics and AI-enabled insight generation responsibly, and support the end-to-end ISAE reporting lifecycle including evidence readiness and audit query coordination.

Key Requirements

  • •Strong experience in NFR, business risk and controls, governance, audit, or control roles within a global financial institution, with exposure to securities services and/or client servicing models preferred.
  • •Demonstrated ability to produce high-quality MI, run governance routines, and drive remediation to closure under senior scrutiny.
  • •Experience supporting assurance/attestation activity (e.g., ISAE or comparable programs), including evidence management and stakeholder coordination.
  • •Proven MI analytics experience (trend analysis, actionable insights, executive narrative) and track record delivering process optimisation outcomes (simplification, standardisation, automation).
  • •Strong stakeholder management and influence across business, operations, and risk partners, with clear written communication and sound judgement on escalation and messaging.
Skills:Stakeholder managementInfluencingWritten communicationStructured problem-solvingPrioritisation
Tech Stack:MIDashboardsTrend analysisAI-enabled analyticsAutomated reportingEvidence indexingRetrievalISAE

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn