Catering Concierge Specialist, DoorDash for Business

DoorDash US
Chicago
Workplace: OnsiteFull timeUSD 21.2 - 31.2Function: Hospitality & Food ServiceSkills: ["Service mindset","Multi-tasking","Prioritization","Attention to detail","Adaptability"]

Own the end-to-end catering concierge experience for DoorDash for Business’s highest-touch corporate customers. You’ll intake event details, curate menus with partner restaurants, coordinate complex order lifecycles, and proactively resolve issues through phone, email, or chat. Partner with restaurants, Dashers, and internal teams to route customers and drive improvements as the program scales across new markets and customer segments.

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FursaFursa
DoorDash US
DoorDash US
12 hours ago

Catering Concierge Specialist, DoorDash for Business

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own the end-to-end catering concierge experience for DoorDash for Business’s highest-touch corporate customers. You’ll intake event details, curate menus with partner restaurants, coordinate complex order lifecycles, and proactively resolve issues through phone, email, or chat. Partner with restaurants, Dashers, and internal teams to route customers and drive improvements as the program scales across new markets and customer segments.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Serve as the dedicated point of contact for high-touch catering customers from intake through delivery.
  • •Respond to concierge intake requests within 24 business hours with curated restaurant and menu recommendations.
  • •Manage the full order lifecycle from menu confirmation through order placement, coordination, and post-delivery follow-up.
  • •Proactively communicate with customers, merchants, and Dashers to resolve issues on complex or large-format orders.
  • •Create and maintain Concierge SOP documentation, and support operational pilots and process improvements as the program grows.

Pay and Benefits

Salary: USD 21.2 - 31.2
Perks:Health InsuranceDentalVision401kPaid ParentalPaid LeaveDisability InsuranceLife Insurance

Key Requirements

  • •2+ years of experience in customer support, hospitality, account management, program management, or a related client-facing role.
  • •Ability to use AI tools day to day for research, drafting, and streamlining repetitive work.
  • •Strong multi-tasking and prioritization across multiple customers and orders while responding in a timely manner.
  • •Strong service mindset with attention to detail for menu accuracy, dietary restrictions, and order timing.
  • •Comfort with ambiguity and quickly adapting when orders or restaurant situations don’t go as planned.
Skills:Service mindsetMulti-taskingPrioritizationAttention to detailAdaptability
Tech Stack:SalesforceSlackEmailPhoneChatAI toolsDocumentation

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn